Remote Account Access Support Specialist

Hrstalentsolutions; Gateshead; A distancia; GBP 38.000 - 41.000; Jornada completa

Descripción de la vacante

Hrstalentsolutions is seeking a Customer Service Representative focusing on Account Access. The role handles routine access inquiries via email and online channels, guiding customers through approved steps while using published guidance.

You will log interactions and escalate security-related issues to the appropriate team. Strong written communication, clarity, and adherence to documented processes are essential.

Formación

• Experience in handling customer inquiries via email or online channels is helpful.
• Ability to explain documented processes in plain language.
• Careful note-keeping and escalation to the appropriate team when needed.

Responsabilidades

• Assist customers with account access inquiries via email and online channels.
• Record details of the issue and direct any security-related decisions to the authorized team.
• Explain the documented process in plain language and guide customers through the next steps.
• If unresolved, log the attempted steps and hand the case to the appropriate colleague for resolution.

Descripción del empleo

Hrstalentsolutions is seeking a Customer Service Representative focusing on Account Access. The role handles routine access inquiries via email and online channels, guiding customers through approved steps while using published guidance.

You will log interactions and escalate security-related issues to the appropriate team. Strong written communication, clarity, and adherence to documented processes are essential.