Remote Account Document Tracker: Status & Requests

Hrs Talent Solutions; Worthing; Remote; GBP 42,000 - 45,000; Full time

Job summary

Hrs Talent Solutions is seeking a detail‑oriented customer service professional to join our Account Document Request Tracker team in a remote capacity. You will track document requests, identify the correct account, and route tasks to the assigned owner while maintaining clear records for audit and service quality.

You will provide timely status updates, verify approvals before delivery, and prevent duplicates.

Qualifications

• Experience in office administration or customer service is beneficial.
• Attention to detail and careful handling of personal information are important.

Responsibilities

• Identify the document being requested and verify the account reference.
• Route the request to the appropriate colleague or team and update the case with next steps.
• Record the request, assign ownership, and keep the case trail intact across queues.
• Provide accurate status updates without overstating delivery or promising an item before approval.
• Close the tracking item only after the documented action has occurred and ensure duplicates are avoided.

Skills

Customer service

Office administration

Job description

Hrs Talent Solutions is seeking a detail‑oriented customer service professional to join our Account Document Request Tracker team in a remote capacity. You will track document requests, identify the correct account, and route tasks to the assigned owner while maintaining clear records for audit and service quality.

You will provide timely status updates, verify approvals before delivery, and prevent duplicates.