Remote Forms Support Specialist

Hrstalentsolutions; Mansfield; Remote; GBP 34,000 - 37,000; Part time

Job summary

Hrstalentsolutions in Mansfield is seeking a Customer Service Assistant to guide customers to the current approved forms, explain submission steps, and answer online and email questions. You will not assess eligibility or approve exceptions.

This remote, part-time or full-time role emphasizes accurate form routing, keeping the form list updated, and noting when a customer needs escalation. You will work with the team to ensure customers receive the correct current form and clear next steps.

Qualifications

• Careful reading and attention to detail.
• Clear, friendly written communication.
• Patience to verify sources before answering.

Responsibilities

• Help customers find the current approved form and provide correct links.
• Answer questions online and by email.
• Check the employer's document list and record outdated links.
• Escalate only when a decision or approval is required by the proper team.

Skills

Careful reading

Friendly written communication

Patience to verify sources

Job description

Hrstalentsolutions in Mansfield is seeking a Customer Service Assistant to guide customers to the current approved forms, explain submission steps, and answer online and email questions. You will not assess eligibility or approve exceptions.

This remote, part-time or full-time role emphasizes accurate form routing, keeping the form list updated, and noting when a customer needs escalation. You will work with the team to ensure customers receive the correct current form and clear next steps.