Remote Accessible Information Support Specialist

HRS Talent Solutions; Basingstoke; Remote; GBP 35,000 - 38,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant to handle Accessible Information Requests in a remote setting. You will receive requests, identify available formats, and coordinate the next steps within approved guidelines.

The role emphasizes clear communication, accurate record-keeping, and routing requests to specialists when needed. Training will be provided, and work can be part-time or full-time with flexible scheduling.

Qualifications

• Experience in customer service or accessibility support is an advantage.
• Employer will train you on its processes and material list.
• Strong communication and listening skills are essential.

Responsibilities

• Receive requests for accessible formats and check what can be provided.
• Route requests to the appropriate team and record actions in the customer case.
• Describe the issue and what help was given without making assessments beyond authority.

Skills

Customer service

Accessibility awareness

Job description

HRS Talent Solutions is seeking a Customer Service Assistant to handle Accessible Information Requests in a remote setting. You will receive requests, identify available formats, and coordinate the next steps within approved guidelines.

The role emphasizes clear communication, accurate record-keeping, and routing requests to specialists when needed. Training will be provided, and work can be part-time or full-time with flexible scheduling.