Remote Customer Welcome Specialist

HRS Talent Solutions; Greater London; Remote; GBP 37,000 - 40,000; Full time

Job summary

HRS Talent Solutions is seeking a New Customer Information Assistant for a remote role. You will craft and send approved introductory messages and answer routine questions after account set-up, ensuring accuracy and using approved resources.

The role emphasizes clear writing and careful handling of customer records. The position supports initial welcome communications, with no selling of upgrades and a focus on guiding customers to the information they need.

Qualifications

• Experience in customer service writing preferred.
• Ability to communicate clearly in writing for varied customer scenarios.
• Excellent attention to detail and accuracy in information provided.

Responsibilities

• Send approved introductory information to customers.
• Answer routine questions in writing.
• Check status on records before contacting customers and refer complex cases to the right person.
• Provide links to authorised online resources and ensure messages are correctly addressed.
• Record sending actions and any delivery issues.

Skills

Customer service

Written communication

Attention to detail

Job description

HRS Talent Solutions is seeking a New Customer Information Assistant for a remote role. You will craft and send approved introductory messages and answer routine questions after account set-up, ensuring accuracy and using approved resources.

The role emphasizes clear writing and careful handling of customer records. The position supports initial welcome communications, with no selling of upgrades and a focus on guiding customers to the information they need.