Remote Accessible Information Assistant

Hrstalentsolutions; Basingstoke; Remote; GBP 35,000 - 38,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Service Assistant to handle accessible information requests remotely. You will assess available formats, guide customers through approved options, and coordinate the next steps with colleagues. The role emphasizes accuracy and clear communication.

Experience in customer service or accessibility support is an advantage, but not required. A quiet home setup and reliable online access are important, with training provided on document lists and escalation

Qualifications

• Experience in customer service or accessibility support is an advantage.
• Strong written communication and attention to detail are useful assets.

Responsibilities

• Receive and interpret accessibility information requests from customers.
• Check what formats are available and arrange the next steps under approved guidelines.
• Record the request details and actions, and keep customers informed of progress.

Skills

Customer service

Accessibility support

Job description

Hrstalentsolutions is seeking a Customer Service Assistant to handle accessible information requests remotely. You will assess available formats, guide customers through approved options, and coordinate the next steps with colleagues. The role emphasizes accuracy and clear communication.

Experience in customer service or accessibility support is an advantage, but not required. A quiet home setup and reliable online access are important, with training provided on document lists and escalation