Remedial Service & Parts Coordinator

WB Power Services Ltd UK; Smalley CP; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

On-site parking

Life insurance

Health and wellbeing programme

Supportive team environment

Skills development within growing svc

Collaborative workplace with exposure

Job summary

Rehlko in Heanor is seeking an organised Remedial Team Administrator to support the Service team. You will coordinate remedial works, maintain records in Protean and Salesforce, and ensure clear communication with customers and suppliers.

The role requires strong admin skills, meticulous attention to detail, and the ability to manage multiple tasks. You will generate reports, monitor parts, and help with onward handovers to regional teams.

Qualifications

• Previous administration or coordination experience.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Confident using Microsoft Office applications, particularly Excel.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Customer-focused approach with a proactive mindset.

Responsibilities

• Process and manage remedial service orders from receipt through to completion.
• Issue customer order acknowledgements and resolve any order-related queries.
• Maintain accurate records across company systems, including Protean and Salesforce.
• Log remedial works and ensure all relevant information is kept up to date.
• Monitor parts requirements and ensure materials are ordered in a timely manner.
• Proactively liaise with stores and suppliers to obtain updates on outstanding parts.
• Maintain regional parts tracking information and job status reports.
• Provide regular updates to customers, particularly where parts are subject to longer lead times.
• Coordinate the handover of completed remedial orders to regional teams for scheduling.
• Produce and discuss weekly reports on remedial jobs awaiting parts.
• Manage and distribute enquiries received through the team's shared mailbox.
• Maintain team performance and bonus tracking spreadsheets.
• Provide support to the Parts Sales Team during periods of absence.
• Assist with incoming departmental telephone enquiries.
• Support compliance with company quality, environmental and health & safety standards, including ISO 9001, ISO 14001 and ISO 45001.

Skills

Administration

Organisation

Attention to detail

Excel

Communication

Multitasking

Customer focus

Tools

Salesforce

Protean

Job description

Rehlko in Heanor is seeking an organised Remedial Team Administrator to support the Service team. You will coordinate remedial works, maintain records in Protean and Salesforce, and ensure clear communication with customers and suppliers.

The role requires strong admin skills, meticulous attention to detail, and the ability to manage multiple tasks. You will generate reports, monitor parts, and help with onward handovers to regional teams.