Customer Experience & Remediation Coordinator

TH Recruit; England; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

TH Recruit is seeking a Customer Service Co-Ordinator to manage day-to-day administration for customer issues and complaints within a housebuilding environment. The role involves allocating resources, coordinating contractors and operatives, and driving continuous improvement through reporting and feedback.

You will maintain plots and records, monitor communications, and ensure timely remediation while upholding 5-star service standards and site safety practices.

Qualifications

• Proven experience in customer service within housebuilding or construction environments.
• Knowledge of NHBC standards and defect management processes.
• Excellent organisational and administrative skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and interpersonal skills.
• Competent in IT systems and customer service platforms (e.g. Housebuilder).
• Problem-solving mindset with attention to detail.

Responsabilités

• Administer and monitor the Customer Services inbox and log all communications.
• Maintain accurate customer plot files and system records, and archive site information.
• Coordinate with operatives, site teams, and contractors and allocate work accordingly.
• Monitor and escalate issues, ensuring timely remediation and clear customer updates.
• Coordinate NHBC and other inspections and report concerns.
• Process invoices and manage materials and costs where required.
• Capture data accurately in Housebuilder systems and complete property registrations.

Connaissances

NHBC standards

Customer service

Organisational skills

Multitasking

Communication

IT systems

Problem solving

Description du poste

TH Recruit is seeking a Customer Service Co-Ordinator to manage day-to-day administration for customer issues and complaints within a housebuilding environment. The role involves allocating resources, coordinating contractors and operatives, and driving continuous improvement through reporting and feedback.

You will maintain plots and records, monitor communications, and ensure timely remediation while upholding 5-star service standards and site safety practices.