Remedial Team Lead: ISO-Driven Ops & Customer Focus

WB Power Services Ltd UK; Smalley CP; On-site; GBP 33,000 - 55,000; Full time

Benefits offered by this job

Private healthcare coverage

Eyecare vouchers

Death in Service benefit

28 days holiday + bank holidays

Career progression opportunities

Employee Assistance Programme

Job summary

Rehlko in the United Kingdom is seeking a Remedials Team Manager to lead a fast-paced service operation, ensuring quality systems and KPI delivery.

You will oversee the department, manage enquiries and orders, and drive workflow improvements while maintaining accurate documentation and reporting. A proven track record in team leadership and customer-focused service is essential.

Benefits include competitive pay, private healthcare, and career development opportunities.

Qualifications

• Proven experience managing teams in fast-paced service or operations.
• Familiarity with quality management systems and ISO standards.
• Strong organizational and leadership skills with a solution-focused mindset.
• Excellent communication and problem-solving with a customer-first approach.

Responsibilities

• Ensuring the team adheres to ISO 9001, 14001 & 45001 and meets SLA and KPI targets.
• Overseeing the efficient operation of the department, with a focus on timely processing of new enquiries and incoming orders.
• Resolving customer queries promptly to ensure satisfaction.
• Maintaining up-to-date sales and job management systems and monitoring team follow-ups.
• Coordinating with other departments to enhance workflow and customer outcomes.
• Tracking the performance of key clients and ensuring departmental KPIs are consistently achieved.
• Organizing and attending handover meetings, ensuring accurate documentation.
• Managing team holidays and sick days via our online system.
• Monitoring and working towards team targets while identifying improvements to enhance process efficiency and profitability.
• Submitting monthly department reports and conducting annual appraisals for team members.
• Participating in monthly manager meetings and other ad hoc duties as required.

Skills

Team leadership

Quality management

Organisational skills

Customer focus

Job description

Rehlko in the United Kingdom is seeking a Remedials Team Manager to lead a fast-paced service operation, ensuring quality systems and KPI delivery.

You will oversee the department, manage enquiries and orders, and drive workflow improvements while maintaining accurate documentation and reporting. A proven track record in team leadership and customer-focused service is essential.

Benefits include competitive pay, private healthcare, and career development opportunities.