Relief Support Worker

Salvation Army Housing Association (saha); Guildford; On-site; GBP 21,000 - 28,000; Part time

Job summary

Salvation Army Homes in Guildford is seeking a Relief Support Worker to empower vulnerable women to achieve positive outcomes by delivering safe, supported accommodation. You will cover essential duties across the rota, respond to emergencies, and work within a trauma-informed framework.

Reporting to the Service Manager, you will help residents develop skills and independence, maintain records, and follow safeguarding policies while contributing to a welcoming, inclusive service.

Qualifications

• Experience with vulnerable client groups.
• Strong communication, interpersonal, and record-keeping skills.
• Values-driven approach aligned with our mission.
• Ability to build positive relationships with clients while maintaining boundaries.

Responsibilities

• Provide relief cover across the rota to ensure essential duties are carried out effectively.
• Ensure the safety and wellbeing of residents by responding to emergency situations and contacting the appropriate emergency services when required.
• Encourage and support residents to engage in a range of activities that enable their skills, strengths, and independence to be developed and recognised.
• Actively engage residents in understanding the service and their responsibilities under their Licence Agreement and Good Neighbour Agreement.
• Respond promptly to reports of property repairs and maintenance issues within the accommodation, following appropriate procedures.
• Maintain awareness of and comply with Salvation Army Homes' safeguarding, health and safety policies and procedures, reporting and addressing concerns in line with local requirements.
• Maintain accurate client records, reports, and outcome measurements in accordance with Salvation Army Homes' systems and record-keeping requirements.

Skills

Vulnerable groups experience

Communication skills

Record-keeping

Values-driven approach

Job description

Salvation Army Homes

The Role

We are looking for a Relief Support Worker to empower vulnerable women to achieve positive outcomes. As a Relief Support Worker, you will provide cover for essential duties within our supported housing service in Guildford. Reporting to the Service Manager or Deputy Manager, you will play a key role in delivering safe, supported accommodation to clients with a range of needs, using a trauma-informed approach. This is an excellent opportunity to work as part of a wider team dedicated to providing safe homes, supporting recovery, and transforming lives.

What you’ll be doing

• Provide relief cover across the rota to ensure essential duties are carried out effectively.
• Ensure the safety and wellbeing of residents by responding to emergency situations and contacting the appropriate emergency services when required.
• Encourage and support residents to engage in a range of activities that enable their skills, strengths, and independence to be developed and recognised.
• Actively engage residents in understanding the service and their responsibilities under their Licence Agreement and Good Neighbour Agreement.
• Respond promptly to reports of property repairs and maintenance issues within the accommodation, following appropriate procedures.
• Maintain awareness of and comply with Salvation Army Homes' safeguarding, health and safety policies and procedures, reporting and addressing concerns in line with local requirements.
• Maintain accurate client records, reports, and outcome measurements in accordance with Salvation Army Homes' systems and record-keeping requirements.

What you’ll bring

• Relevant experience of working with vulnerable client groups.
• Strong communication, interpersonal, and record-keeping skills.
• A values-driven approach that is aligned with our mission and organisational values.
• The ability to build positive relationships with clients while maintaining appropriate professional boundaries.

Working Arrangements

Shifts will mainly be at weekends and will typically be either 8:00am to 4:00pm or 3:00pm to 11:00pm, with occasional sleep-in shifts until 8:00am the following morning. Closing date: 16September 2026 (please note we may close the vacancy early if we receive a large volume of applications).

About The Company

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people. If you join our passionate staff team you will be contributing to our mission; “Safe Homes.Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme:

Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.