Trauma-Informed Relief Support Worker – Women’s Housing

Salvation Army Homes; Guildford; On-site; GBP 21,000 - 25,000; Full time

Job summary

Salvation Army Homes in Guildford is seeking a Relief Support Worker to empower vulnerable women to achieve positive outcomes within our supported housing service. You will provide cover for essential duties and support residents under a trauma-informed approach.

Reporting to the Service Manager, you will help deliver safe accommodation, promote independence, and maintain accurate records. Weekend shifts, 8:00–16:00 or 15:00–23:00 with occasional sleep-ins, form part of the role.

Qualifications

• Experience working with vulnerable client groups.
• Strong communication, interpersonal and record-keeping skills.
• Values-driven approach aligned with Salvation Army Homes' mission.
• Ability to build positive relationships with clients while maintaining professional boundaries.

Responsibilities

• Provide relief cover across the rota to ensure essential duties are carried out effectively.
• Ensure safety and wellbeing of residents by responding to emergencies and contacting emergency services when required.
• Encourage and support residents to engage in activities that develop their skills, strengths and independence.
• Engage residents in understanding the service and their responsibilities under their Licence Agreement and Good Neighbour Agreement.
• Respond promptly to reports of repairs and maintenance within the accommodation, following appropriate procedures.
• Maintain safeguarding, health and safety policies and report concerns in line with local requirements and keep records.
• Maintain accurate client records, reports, and outcome measurements in accordance with Salvation Army Homes' systems.

Skills

Relevant experience with vulnerable

Strong communication and interpersonal

Record-keeping skills

Values-driven approach

Job description

Salvation Army Homes in Guildford is seeking a Relief Support Worker to empower vulnerable women to achieve positive outcomes within our supported housing service. You will provide cover for essential duties and support residents under a trauma-informed approach.

Reporting to the Service Manager, you will help deliver safe accommodation, promote independence, and maintain accurate records. Weekend shifts, 8:00–16:00 or 15:00–23:00 with occasional sleep-ins, form part of the role.