Deputy Manager

Salvation Army Homes; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

26 days leave

Healthcare cash back

Pension up to 6%

Enhanced family leave

Sick pay

Season ticket loans

Volunteer days

Cycle to Work

Private medical insurance discount

Career development

Inclusive culture

Job summary

Salvation Army Homes in England is seeking a Deputy Manager to support survivors of domestic abuse in our Refuge service. You will report to the Service Manager and help shape a person-centred, outcomes-focused approach within a collaborative team.

You will line manage support workers, drive service development, ensure compliance, and work with partners to strengthen networks and improve resident outcomes. This full-time, weekday role may require some evenings and on-call duties.

Qualifications

• Some experience of working with vulnerable adults or survivors of domestic abuse.
• Strong leadership and people management skills.
• Values aligned to the Salvation Army Homes mission.
• Ability to influence, lead, and problem solve.
• A passion to support those whose need is great.

Responsibilities

• Support the Manager to deliver person centred support
• Line manage support workers and housing management worker
• Drive service development and improvement
• Work with stakeholder partners to enhance networks and outcomes
• Ensure legal, organisational and regulatory compliance
• Contribute to organisational goals through training, working groups and national programmes

Skills

Experience with vulnerable adults

Leadership and people management

Influence and problem solving

Support those in need

Job description

The Role

We are looking for a Deputy Manager to support survivors of domestic abuse in our Refuge service. Reporting to the Service Manager, you will play a key role in shaping the service to deliver positive, people-focused support, working in a team context to achieving the best outcomes for people.

The Role

We are looking for a Deputy Manager to support survivors of domestic abuse in our Refuge service. Reporting to the Service Manager, you will play a key role in shaping the service to deliver positive, people-focused support, working in a team context to achieving the best outcomes for people.

What you’ll be doing

• Support the Manager to deliver person centred support
• Line manage support workers and housing management worker
• Drive service development and improvement
• Work with stakeholder partners to enhance networks and outcomes
• Ensure legal, organisational and regulatory compliance
• Contribute to organisational goals through key involvement in training, working groups and national programmes

What You’ll Bring

• Some experience of working with vulnerable adults or survivors of domestic abuse
• Strong leadership and people management skills
• Values aligned to the mission of Salvation Army Homes
• Ability to influence, lead, and problem solve
• A passion to support those whose need is great

Working Arrangements

• This is a service-based role with standard hours are Monday – Friday 9am -5pm. Occasional evening and weekend work is required and participation in an on-call rota
• You will be required to travel to training and community partnership events and training, and organisational events may require overnight stays

Our Offer

In return, we offer a competitive and supportive benefits package, including:

• 26 days annual leave plus bank holidays, increasing to 31 days
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Occupational sick pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• Paid volunteering days
• Cycle to Work Scheme
• Discounted private medical insurance
• Support to learn, broaden your skills and develop your career
• A fun and inclusive work culture where individual differences are valued and championed

Closing date: 18 September 2026 (please note we may close the vacancy early if we receive a large volume of applications) Please Note: This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).

About You

Not Specified

About Us

Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.

If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.

Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil