Relief Officer

Mitie; Royal Tunbridge Wells; Presencial; GBP 17.000 - 21.000; Tempo integral

Resumo da vaga

Mitie Group in Royal Tunbridge Wells is seeking a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility across shift patterns and working locations, with a pay rate of £13.10 per hour and a TN2 location.

You will deter theft, provide a reassuring security presence, and deliver exceptional customer service while liaising with store management, police and external agencies as needed.

Qualificações

• Retail security experience.
• Able to work on their own initiative.
• Flexible approach to shift patterns and locations.
• Excellent written and verbal communication.
• Conflict resolution trained.
• Capable in the use of technology and CCTV systems.

Responsabilidades

• Protect customers and colleagues from abuse by providing a professional security presence.
• Provide a visible security presence while delivering high levels of customer service.
• Deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies when required.
• Utilise conflict resolution to diffuse difficult situations.
• Ensure health, safety and wellbeing are safeguarded in line with company policies.

Conhecimentos

Retail security experience

Excellent communication skills

Conflict resolution

Team player

Ability to use technology

Customer service oriented

Formação

Full UK Driving licence

Descrição da vaga

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Location TN2

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONe and SAFER processes
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.