Area Relief Officer

Mitie; Worthing; On-site; GBP 15,000 - 21,000; Full time

Job summary

Mitie seeks a Retail Elite Security Officer to join the Total Security Management Team. The role covers various shifts and locations, with a focus on a professional security presence and exceptional customer service.

The position requires shopping environment security experience, relevant licenses, and the ability to work flexibly across sites. A full UK driving licence and transport are advantageous.

Qualifications

• Retail security experience required.
• Frontline door supervision or security guarding license essential.
• CCTV licence beneficial.
• Full UK driving licence beneficial.
• Excellent communication skills expected.
• Flexible approach to cover shifts and locations.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Provide a highly visible security presence while delivering excellent customer service.
• Deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with store management, Police and external agencies when required.
• Utilise conflict resolution to diffuse workplace situations.
• Ensure health, safety and wellbeing of colleagues, customers and officers are upheld in line with company policies.

Skills

Retail security experience

ASCONE & SAFER

Excellent communication

Conflict resolution

Driving licence (UK)

Door supervision license

CCTV license

Own transport

Team player

Work independently

Flexibility

Technology literacy

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Location ME10, ME5 ,ME2, ME16

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Own transport is an added advantage
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.