Area Relief Security Officer

Mitie; United Kingdom; Remote; GBP 19,000 - 26,000; Full time

Job summary

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. You will cover various shift patterns and locations, with flexibility to changes in working patterns.

We require retail security experience, excellent communication skills, and a frontline guarding license. A full UK driving licence is advantageous and owning transport is preferred.

Qualifications

• Retail security experience and customer-facing security presence.
• Excellent written and verbal communication skills.
• Frontline Door Supervision or Security Guarding license essential.
• Full UK driving licence beneficial.
• Own transport preferred.

Responsibilities

• Protect customers and colleagues from abuse by maintaining a visible, professional security presence.
• Provide high level of customer service while monitoring security across locations.
• Deter and prevent anti-social behaviour, theft and crime.
• Liaise with store management, Police and external agencies as required.
• Use conflict resolution to diffuse workplace situations.
• Identify and rectify health, safety, and wellbeing concerns in line with company policies.

Skills

Retail security experience

Team player

Excellent communication

Conflict resolution

Own transport

Flexible approach

IT competence

Driving licence (UK)

Tools

ASCONE

SAFER

CCTV

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Location CT1, TN24 , CT11,CT20 , CT16

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Have own transport
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.