Area Relief Security Officer

Mitie; Ashford; On-site; GBP 18,000 - 19,000; Full time

Job summary

Mitie Group is recruiting for a Retail Elite Security Officer to join the Total Security Management Team. The role involves flexible shift patterns and locations across various sites, with a pay rate of £13.10 per hour.

Successful candidates will provide a reassuring security presence, deter theft, and liaise with store management and external agencies as required. Driving licence and own transport are advantageous.

Qualifications

• Retail security experience required.
• Frontline supervision or guarding licence essential.
• CCTV licence would be beneficial.
• Full UK driving licence would be beneficial.

Responsibilities

• Provide a highly visible, professional security presence.
• Protect customers and colleagues from abuse with calm conduct.
• Deterrence of anti-social behaviour and theft.
• Liaise with store management and external agencies when required.
• Use conflict resolution to diffuse incidents in line with policy.
• Ensure health and safety of staff and customers is maintained.

Skills

Retail security

Communication skills

Team player

Initiative

Own transport

Driving licence

Conflict resolution

Tech savvy

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Location CT1, TN24 , CT11,CT20 , CT16

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFER approaches
• Have own transport
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.