Relief security officer

Mitie Group plc.; Thurrock; On-site; GBP 15,000 - 21,000; Full time

Job summary

Mitie Group plc. is seeking a Retail Elite Security Officer to join the Total Security Management Team. You will provide a highly visible security presence while delivering excellent customer service in-store environments.You must be flexible with shifts and locations, able to work weekends, and hold a frontline door supervision or security guarding license; CCTV licence is a plus. Onsite parking available at RM18.

Qualifications

• Retail security experience.
• Weekend availability.
• Flexible shift pattern and location.
• Excellent written and verbal communication.
• Frontline Door Supervision or Security Guarding License essential; CCTV licence beneficial.
• Full UK driving licence would be beneficial.

Responsibilities

• Protect customers and colleagues from physical and verbal abuse with a professional security presence.
• Provide a highly visible security presence easily identified by customers and colleagues while delivering excellent customer service.
• Proactively deter and prevent anti-social behaviour, theft and crime.
• Liaise with store management, Police and external agencies when required.
• Use conflict resolution to diffuse difficult situations in the workplace.
• Identify and rectify health and safety concerns in line with company policies.

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Pay rate £13.10

Onsite Parking available

Location RM18

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONE and SAFFER approaches
• Able to work weekends
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.