Relief Officer

Mitie; United Kingdom; On-site; GBP 26,000 - 34,000; Full time

Job summary

Mitie is recruiting a Retail Elite Security Officer to join the Total Security Management Team. The role requires flexibility in shift patterns and working locations, with a strong emphasis on customer service and security presence at locations (TN2).

You will protect customers and colleagues, deter theft and anti-social behaviour, and liaise with management and external agencies. Strong mediation and ethical conduct are essential, with relevant licences beneficial for progression.

Qualifications

• Retail security experience required.
• Excellent communication skills (written and verbal).
• Conflict resolution and mediation skills expected.
• Ability to work with different teams and flexible shift patterns.

Responsibilities

• Protect customers and colleagues from abuse with a professional security presence.
• Provide highly visible security presence while delivering excellent customer service.
• Deter and prevent anti-social behaviour, theft, and crime.
• Liaise with store management, Police and external agencies when required.
• Use conflict resolution to diffuse difficult situations in the workplace.
• Ensure health, safety and wellbeing standards are maintained per company policies.

Skills

Team player

Independent worker

Retail security

Communication skills

Conflict mediation

Tech-savvy

Ethical conduct

Education

Security Guarding Licence

CCTV Licence

Full UK Driving Licence

Tools

ASCONe

SAFER processes

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

Location TN2

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to use ASCONe and SAFER processes
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.