Retail Security Officer

Mitie; Tonbridge and Malling; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

On site parking

Job summary

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. On site parking is available at location ME19. The role requires covering various shifts and being flexible in working locations and patterns.

You will provide a professional security presence, deter anti-social behaviour and help keep customers and colleagues safe. You will liaise with store management, the Police and other agencies as required, using conflict resolution skills to

Qualifications

• Retail security experience is required.
• Ability to work on own initiative and as part of a team.
• Excellent written and verbal communication skills.
• Able to follow ASCONE and SAFER processes.
• Flexibility to cover different shifts and locations.
• Frontline Door Supervision or Security Guarding Licence essential; CCTV licence beneficial.
• Full UK Driving licence would be beneficial.

Responsibilities

• Provide a visible professional security presence to deter theft and abuse.
• Protect customers and colleagues and respond to incidents with composure.
• Liaise with store management, police and external agencies when required.
• Utilise conflict resolution to diffuse difficult situations.
• Ensure health, safety and wellbeing of colleagues and customers are maintained.
• Utilise BWCCTV during confrontational situations.

Skills

Retail security experience

Communication skills

Conflict resolution

Team player

Attention to detail

CCTV knowledge

Tools

CCTV Licence

Job description

Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.

On site parking available

Location ME19

Main Duties

• To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• To proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaising with the store management, Police and other external agencies when required.
• Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

What we are looking for

• The elite security officer will need to be a team player with an enthusiastic attitude.
• Able to work on their own initiative.
• Retail Security experience.
• Able to follow ASCONE and SAFER processes
• Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
• Excellent communication skills are required both written and verbal.
• Capable in the use of technology.
• The ability to identify triggers to conflict along with excellent mediation skills.
• The ability to conduct yourself to high ethical standards.
• Conflict resolution trained.
• Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
• A Full UK Driving licence would be beneficial.
• To maximise the use of BWCCTV during confrontational situations.