Relief Customer Support Assistant

Kent County Council; Dover; On-site; GBP 12,000 - 18,000; Full time

Job summary

Kent County Council’s library service is seeking a front-of-house relief assistant in Dover. The role involves serving customers, delivering friendly, high-quality customer service, and engaging with the local community. Shifts are ad hoc with no fixed hours, including Saturdays, and the post is customer-facing.

The role requires a positive outlook, resilience, and the ability to work as part of a team. An Enhanced Disclosure (DBS) check is required for this position.

Qualifications

• Excellent interpersonal skills and the ability to engage with a diverse public.
• Experience delivering great customer service in a front-facing role.
• Ability to work as part of a team and adapt to varied tasks.
• Positive outlook with personal resilience in a customer-focused environment.

Responsibilities

• Serve customers at the library front desk with a friendly and approachable manner.
• Provide excellent customer service and information to the public.
• Engage with library users and support a range of front-of-house tasks.

Skills

Interpersonal skills

Customer service

Teamwork

Public engagement

Job description

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older people.
To deliver all this, we need the right people serving our customers who are friendly, outgoing, and approachable.
If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.
Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.
This a permanent relief role, with no fixed hours. Shifts are worked on an ad hoc basis as and and when required. This may be across the week, including Saturdays.
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.