Relief Library & Information Assistant | Frontline Support

Norfolk County Council; Dersingham; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working – remote and hybrid

Job summary

Norfolk County Council is seeking a committed Library & Information Assistant for Kings Lynn and Dersingham Libraries. This relief position covers annual leave and sickness with hours across 08:00–19:00, Monday to Sunday.

You will help customers with information needs and support digital skills in a welcoming library setting. The role emphasizes excellent customer service, safe and well-managed libraries, and occasional lone-working periods as part of a flexible team.

Qualifications

• Frontline library role focused on reading, learning and information access.

Responsibilities

• Serve as first point of contact in the library and provide excellent customer service.
• Assist visitors in finding information and signpost to council and community support.
• Support digital skills development and access to online services.
• Promote library services within the community and help maintain a safe library environment.

Skills

Customer service

Communication

Digital literacy

Job description

Norfolk County Council is seeking a committed Library & Information Assistant for Kings Lynn and Dersingham Libraries. This relief position covers annual leave and sickness with hours across 08:00–19:00, Monday to Sunday.

You will help customers with information needs and support digital skills in a welcoming library setting. The role emphasizes excellent customer service, safe and well-managed libraries, and occasional lone-working periods as part of a flexible team.