Customer Support Assistant

Bradford Corporation; Wyke; On-site; GBP 18,000 - 22,000; Full time

Job summary

Bradford Council's Wyke Library seeks two Customer Support Assistants to help deliver library services and support daily operations in a welcoming community space. You’ll assist with finding books, using the catalogue, and running activities for children and adults.

Successful applicants will join a friendly team, with shifts including evenings/weekends. Training is provided, and the role supports digital skills and community wellbeing across local populations.

Qualifications

• Friendly, approachable and passionate about delivering excellent customer service.
• Confident communicators who enjoy working with people from all backgrounds.
• Comfortable using technology and willing to learn new digital systems.
• Patient and supportive when helping others develop their digital skills.

Responsibilities

• Welcome customers and provide friendly, inclusive, professional service.
• Help customers find books and resources; support borrowing and catalog use.
• Deliver activities for children, families and adults (Storytime/Rhymetime).
• Promote reading, digital inclusion and community wellbeing.
• Work with colleagues and partners to deliver library services.
• Keep the library safe, welcoming and well organised.
• Support day-to-day running including stock, systems, admin, opening/closing.

Skills

Customer service

Communication

Digital skills

Teamwork

Tools

Self-service machines

Library systems

Job description

Customer Support Assistant (Libraries)

We are recruiting two Customer Support Assistants for Wyke Library. Do you enjoy helping people and making a difference in your community? Bradford Libraries are welcoming community spaces where people of all ages come to read, learn, connect and discover new opportunities. Every day, we help children develop a love of reading, support people to build digital skills, provide welcoming spaces for local communities and deliver activities that improve health, wellbeing and social connection. We’re looking for friendly, enthusiastic people who enjoy working with others and want to make a real difference. As a Customer Support Assistant, you’ll help deliver high-quality library services while supporting the day-to-day running of the library.

What You'll Be Doing

• Welcome customers and provide a friendly, inclusive and professional service.
• Help customers find books, information and library resources, and support them to borrow and return items, use the library catalogue, self-service machines, computers, online services and digital resources.
• Deliver and support activities for children, families and adults, including Storytime and Rhymetime.
• Promote reading, learning, digital inclusion and community wellbeing.
• Work alongside colleagues, volunteers and community partners to deliver engaging library services.
• Help keep the library safe, welcoming and well organised.
• Support the day-to-day running of the library, including stock management, library systems, administration, opening and closing the building, security and health and safety procedures.

What We're Looking For

• Friendly, approachable and passionate about delivering excellent customer service.
• Confident communicators who enjoy working with people from all backgrounds.
• Comfortable using technology and willing to learn new digital systems.
• Patient and supportive when helping others develop their digital skills.
• Enthusiastic about supporting reading, learning and local communities.
• Positive team players who are organised, adaptable and reliable.

Congratulations, You'll Also Have:

• A love of books and reading
• Experience of working in a customer-facing environment
• Good literacy, numeracy and IT skills
• A positive attitude and a willingness to learn
• The flexibility to work across library opening hours, including weekends and evenings where required

Previous library experience isn’t essential. We'll provide the training and support.

Current Working Pattern

We believe in being transparent about the working pattern for these vacancies, so the current two-week rota is shown below. The rota forms the current working pattern for these posts. Successful applicants should expect to work these shifts if appointed. While we aim to keep working patterns as consistent as possible, Bradford Libraries is an operational service and working patterns may be amended to meet service needs, such as changes to opening hours, staffing requirements or service delivery. Please ensure you are able to work the rota below before submitting your application.

Vacancy A Week 1 Week 2
Monday 09:15-12:30 Monday Off
Tuesday 13:00-17:00 Tuesday 09:15-13:00
Wednesday Off Wednesday 09:15-12:30
Thursday 14:00-19:00 Thursday 09:15-14:00
Friday 13:00-17:00 Friday 09:15-13:00
Saturday 09:15-16:00 Saturday 10:00-14:00

Vacancy B Week 1 Week 2
Monday Off Monday 09:15-12:30
Tuesday 09:15-13:00 Tuesday 13:00-17:00
Wednesday 09:15-12:30 Wednesday Off
Thursday 09:15-14:00 Thursday 14:00-19:00
Friday 09:15-13:00 Friday 13:00-17:00
Saturday 10:00-14:00 Saturday 09:15-16:00

Why Work with Us?

This is an opportunity to be part of a service that makes a real difference every day. You'll work with a supportive team, develop new skills and help create welcoming spaces where people can discover new opportunities, build confidence and connect with their communities.

Whether you're helping a child choose their first library book, supporting someone to complete an online application or delivering a community activity, you'll have the chance to make a positive impact on people's lives.

For an overview of the full responsibilities and requirements of the role, please refer to the attached Job Description and Person Specification.

Further Information

For further information regarding this post, please contact: Sharon Devi 07582 109790 [e-mail]

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equality, Diversity and Inclusion

Bradford Council is committed to creating a workforce that reflects the diverse communities we serve. We welcome applications from people of all backgrounds and are committed to creating an inclusive, supportive and respectful workplace where everyone can thrive. We value diversity and do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. Our RESPECT Allyship Programme is available to all employees, providing opportunities to learn more about the diverse communities we serve while accessing additional resources, training and support.