Relief Library & Information Assistant (11177)

Norfolk County Council; Dersingham; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working – remote and hybrid

Job summary

Norfolk County Council is seeking a committed Library & Information Assistant for Kings Lynn and Dersingham Libraries. This relief position covers annual leave and sickness with hours across 08:00–19:00, Monday to Sunday.

You will help customers with information needs and support digital skills in a welcoming library setting. The role emphasizes excellent customer service, safe and well-managed libraries, and occasional lone-working periods as part of a flexible team.

Qualifications

• Frontline library role focused on reading, learning and information access.

Responsibilities

• Serve as first point of contact in the library and provide excellent customer service.
• Assist visitors in finding information and signpost to council and community support.
• Support digital skills development and access to online services.
• Promote library services within the community and help maintain a safe library environment.

Skills

Customer service

Communication

Digital literacy

Job description

Relief Library and Information Assistant | 11177 | Casual Contract | £13.91 per hour | (Grade D) | Kings Lynn and Dersingham Libraries

Norfolk County Council are seeking a committed and customer-focused Library & Information Assistant to join our Library & Information Service.

This is a relief library position to cover annual leave and sickness. Hours will vary depending on business requirements. The working week is Monday – Sunday between the hours of 08:00 – 19:00.

This is a varied and rewarding frontline role supporting reading, learning, digital inclusion and access to information across our local communities.

As the first point of contact in the library, you will be a confident communicator with strong listening skills, provide excellent customer service, help customers of all ages and backgrounds identify their information and learning needs, and signpost them to appropriate Council and community support. You will also contribute to a safe, welcoming and well-managed library environment, including periods of lone working.

No two days are the same. You may be helping a customer access an online service, supporting someone to develop their digital skills, delivering an activity for families, assisting visitors to find information or promoting library services within the community.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards' our employee discounts programme which helps yousave money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

Redeployment closing date: Sunday 6th September 2026 at 23:59

All other applicants closing date: Monday 14th September 2026 at 23:59