Casual Library Customer Support Associate

Kent County Council; Dover; On-site; GBP 12,000 - 18,000; Full time

Job summary

Kent County Council’s library service is seeking a front-of-house relief assistant in Dover. The role involves serving customers, delivering friendly, high-quality customer service, and engaging with the local community. Shifts are ad hoc with no fixed hours, including Saturdays, and the post is customer-facing.

The role requires a positive outlook, resilience, and the ability to work as part of a team. An Enhanced Disclosure (DBS) check is required for this position.

Qualifications

• Excellent interpersonal skills and the ability to engage with a diverse public.
• Experience delivering great customer service in a front-facing role.
• Ability to work as part of a team and adapt to varied tasks.
• Positive outlook with personal resilience in a customer-focused environment.

Responsibilities

• Serve customers at the library front desk with a friendly and approachable manner.
• Provide excellent customer service and information to the public.
• Engage with library users and support a range of front-of-house tasks.

Skills

Interpersonal skills

Customer service

Teamwork

Public engagement

Job description

Kent County Council’s library service is seeking a front-of-house relief assistant in Dover. The role involves serving customers, delivering friendly, high-quality customer service, and engaging with the local community. Shifts are ad hoc with no fixed hours, including Saturdays, and the post is customer-facing.

The role requires a positive outlook, resilience, and the ability to work as part of a team. An Enhanced Disclosure (DBS) check is required for this position.