Customer Support Assistant - New Ash Green Library

Kent County Council; United Kingdom; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Annual leave 29 days+

Training & development

Wellbeing support

Discounts & cashback

Good work/life balance

Job summary

Kent County Council's New Ash Green Library is seeking a Customer Support Assistant to provide friendly, efficient front-of-house service to the local community. You’ll be part of a welcoming team, greeting visitors and assisting with enquiries while supporting a range of library services during 15.5 hours per week, including weekends.

Prior library experience isn’t essential; what matters is a warm, outgoing manner, ability to engage with the public, and willingness to work across the Sevenoaks

Qualifications

• Prior library experience isn’t essential; friendly, outgoing and approachable.
• Excellent interpersonal skills and comfortable engaging with the public.
• Willing to work weekends and across locations in the Sevenoaks Library district.

Responsibilities

• Deliver friendly front-of-house service to customers.
• Assist visitors with enquiries and library services.
• Engage with the public and support diverse library activities.
• Work across locations within the Sevenoaks Library district when required.

Skills

Interpersonal skills

Customer service

Friendly personality

Team player

Job description

Customer Support Assistant - New Ash Green Library

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

You will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.

15.5 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasionally working at other locations across the Sevenoaks Library district.

As a Kent County Council employee you will enjoy the following great benefits:

• 29 days annual leave rising to 30 after 5 years, plus bank holidays.
• Opportunities for training and professional development.
• A wide range of health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.

For more information on this role, please contact:

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Location New Ash Green Library 2-6 Upper St N, Longfield Kent , United Kingdom