Control Room CCTV Operator

Leeds United FC; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

Leeds United FC is seeking a Control Room CCTV Operator to monitor the stadium from the control room, coordinating with safety and security teams. You will operate CCTV equipment, use 2 way radios, and respond to incidents, ensuring the protection of property and people across all areas of Elland Road.

Excellent communication, IT literacy, and the ability to work under pressure are essential, as is knowledge of data protection and confidentiality when handling sensitive information about the

Qualifications

• Strong communication skills, both verbal and written.
• Experience in CCTV monitoring and prioritising safety.
• Knowledge of Data Protection code of practice for surveillance and personal information.
• Ability to work accurately under pressure and maintain high standards.
• Excellent customer service and IT literacy (Microsoft Office).
• Able to multitask and build positive relationships in a team.
• Familiarity with event security or willingness to learn.

Responsibilities

• Operate the CCTV equipment in the control room.
• Track staff/spectators on CCTV with good stadium knowledge.
• Monitor the stadium to provide decision information for the safety team.
• Liaise with Police, First Aid and Event Management.
• Respond to staff and management requests promptly.
• Complete appropriate paperwork and escalate issues as needed.
• Maintain ownership and perform under high pressure.
• Know and follow event policies and procedures.

Skills

Strong communication

Microsoft Office experience

CCTV monitoring experience

Data Protection knowledge

Working under pressure

Customer service skills

IT literate

Multi-tasking

Team player

Event security knowledge

Confidentiality

Job description

Control Room CCTV Operator

Hours of Work: As required by the Safety Officer

Department: Safety & Security

Location: LUFC, Elland Road, Leeds

Responsible to: Head of Safety & Security

Role Summary

To operate the CCTV in the control room including using 2 way radios, emergency telephones and telephone lines. Responsible for protecting our property and our people against any risks, you’ll manage all types of scenarios, events, investigating incidents by maintaining surveillance across all areas of the complex.

Role Responsibilities

• Operating the relevant CCTV equipment
• Good stadium knowledge able to track staff/spectators on CCTV.
• Monitor the stadium regularly on CCTV ensuring the safety team have decision making information
• Liaising with other Control Room representatives including Police, First Aid and Event Management
• Responding to staff and management requests in a timely manner
• Completing appropriate paperwork whilst escalating issues where appropriate
• Taking ownership whilst dealing with high pressure situations
• Possessing a good knowledge of each event’s policies, procedures and job descriptions

Other Responsibilities

To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.

Perform duties with due regard to Club policies and procedures and legislative requirements at all times;

Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;

Undertake continuous professional development (CPD) training and/or additional training as identified or as required.

Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;

Qualifications & Training

Desirable

• SIA CCTV License

Knowledge, Skills & Experience

Essential

• Strong communication skills both verbal and written.
• Microsoft Office experience
• Previous CCTV monitoring experience
• A working knowledge of the Data Protection code of practice for surveillance cameras and personal information
• Able to work accurately under pressure
• Excellent customer service skills
• IT Literate
• Able to multi-task
• A strong team player with the ability to build and maintain positive relationships
• Good knowledge of event security or willingness to learn
• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected

Desirable

• Previous experience in busy sports control rooms