CCTV Control Room Operator – Licence Required

Carlisle Support Services; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Earned wage access

Career development

Uniform provided

SIA top-up training

Employee Assistance Program

Refer a Friend £100

Long service awards

Competitive hourly pay

Job summary

Carlisle Support Services is recruiting for a Security Operations Centre Operator at Olympia Estate in London. You will monitor CCTV, alarms and access control, responding to incidents to keep staff and visitors safe.

The role requires a calm, decisive approach, strong communication skills, and 12-hour shift flexibility. Applicants must hold an SIA CCTV licence (essential) and have prior CCTV/control room experience.

Qualifications

• SIA CCTV Licence (essential).
• Previous control room or CCTV experience preferred.
• Good understanding of fire alarm and safety systems.
• Strong written and verbal communication skills.
• Ability to remain calm in emergency situations.
• Basic IT skills and ability to use monitoring systems.
• 5-year checkable work history.
• Right to work in the UK.

Responsibilities

• Monitor CCTV, alarm, fire and access control systems.
• Respond to alarms, incidents and system alerts.
• Dispatch security or facilities teams when required.
• Coordinate responses to fire alarms, medical incidents and security events.
• Maintain accurate incident logs and control room records.
• Communicate clearly with on-site teams via radio/phone.
• Support event operations during high-footfall periods.
• Operate life-safety systems and carry out isolations as needed.
• Retrieve CCTV footage and prepare evidence when required.
• Escalate incidents to supervisors or management when necessary.

Skills

CCTV monitoring

Emergency response

Clear communication

Calm under pressure

Teamwork

Tools

CCTV monitoring systems

Job description

Carlisle Support Services is recruiting for a Security Operations Centre Operator at Olympia Estate in London. You will monitor CCTV, alarms and access control, responding to incidents to keep staff and visitors safe.

The role requires a calm, decisive approach, strong communication skills, and 12-hour shift flexibility. Applicants must hold an SIA CCTV licence (essential) and have prior CCTV/control room experience.