CCTV Control Room Operator - Calm, Detail-Driven Role

Anchor Group Services; Liverpool; On-site; GBP 42,706,000 - 45,461,000; Full time

Benefits offered by this job

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Employee Assistance Programme 24/7

Anchor Academy training

Job summary

Anchor Group Services is seeking a diligent Control Room Operator to monitor CCTV and manage incidents from the site Control Room in Liverpool. The role includes patrolling and managing car park activities while delivering excellent customer service.

The ideal candidate holds a valid SIA CCTV Licence and, ideally, an SIA Door Supervisor Licence, with strong IT skills and the ability to work calmly under pressure in a fast-paced environment.

Qualifications

• Valid SIA CCTV Licence.
• Experience in CCTV/Control Room environments.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor CCTV systems and respond to incidents per site procedures.
• Operate and monitor access control, alarm management and life-safety systems.
• Maintain accurate logs, records and incident reports.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Calm under pressure

Teamwork

Independent work

Education

SIA CCTV Licence

SIA Door Supervisor Licence

Experience in CCTV/Control Room

Tools

CCTV systems

Access control

Alarm management

Life-safety systems

Monitoring software

Job description

Anchor Group Services is seeking a diligent Control Room Operator to monitor CCTV and manage incidents from the site Control Room in Liverpool. The role includes patrolling and managing car park activities while delivering excellent customer service.

The ideal candidate holds a valid SIA CCTV Licence and, ideally, an SIA Door Supervisor Licence, with strong IT skills and the ability to work calmly under pressure in a fast-paced environment.