Relationship-Driven Internal Account Executive

Halmer Recruit; Aldershot; On-site; GBP 25,000 - 31,000; Full time

Job summary

Halmer Recruit is seeking an Internal Sales Executive to join our Aldershot team in Hampshire. The role focuses on building strong relationships with distributor customers, onboarding new clients and re-engaging dormant accounts.

You will nurture long-term customer loyalty, identify growth opportunities and collaborate with internal teams to deliver excellent service. This is a office-based, full-time position with a client-led sales approach.

Qualifications

• Previous experience in internal sales, customer service, account management or a similar customer-facing role.
• Confident and comfortable speaking with customers over the telephone.
• Strong relationship-building and customer service skills.
• Good commercial awareness and the ability to recognise sales opportunities.
• Experience using CRM systems and Microsoft Office applications.
• Excellent communication and organisational skills.
• Comfortable managing multiple customer accounts and maintaining regular follow-up.
• Able to work independently while contributing to a wider team.

Responsibilities

• Manage and develop relationships with an allocated portfolio of distributor customers.
• Make regular outbound calls to maintain contact, understand customer requirements and identify opportunities.
• Build positive, long-term relationships through a friendly, professional and consultative approach.
• Support new customers through the onboarding process, from initial enquiry through to account setup and early trading.
• Contact dormant and inactive customers to understand their needs and encourage renewed business.
• Identify opportunities to introduce customers to additional products and services.
• Assist customers with product enquiries, quotations, ordering processes and available support.
• Encourage customers to use the company's online ordering portal and provide guidance where required.
• Maintain accurate customer records, including conversations, opportunities and follow-up actions, using the CRM system.
• Work closely with Customer Services, Sales, Marketing and other internal teams to resolve enquiries and support customers.
• Share relevant customer feedback and market information with the wider business.
• Ensure all customer enquiries and agreed actions are followed up promptly and professionally.

Job description

Halmer Recruit is seeking an Internal Sales Executive to join our Aldershot team in Hampshire. The role focuses on building strong relationships with distributor customers, onboarding new clients and re-engaging dormant accounts.

You will nurture long-term customer loyalty, identify growth opportunities and collaborate with internal teams to deliver excellent service. This is a office-based, full-time position with a client-led sales approach.