Internal Sales Executive

Halmer Recruit; Aldershot; Presencial; GBP 25.000 - 31.000; Jornada completa

Descripción de la vacante

Halmer Recruit is seeking an Internal Sales Executive to join our Aldershot team in Hampshire. The role focuses on building strong relationships with distributor customers, onboarding new clients and re-engaging dormant accounts.

You will nurture long-term customer loyalty, identify growth opportunities and collaborate with internal teams to deliver excellent service. This is a office-based, full-time position with a client-led sales approach.

Formación

• Previous experience in internal sales, customer service, account management or a similar customer-facing role.
• Confident and comfortable speaking with customers over the telephone.
• Strong relationship-building and customer service skills.
• Good commercial awareness and the ability to recognise sales opportunities.
• Experience using CRM systems and Microsoft Office applications.
• Excellent communication and organisational skills.
• Comfortable managing multiple customer accounts and maintaining regular follow-up.
• Able to work independently while contributing to a wider team.

Responsabilidades

• Manage and develop relationships with an allocated portfolio of distributor customers.
• Make regular outbound calls to maintain contact, understand customer requirements and identify opportunities.
• Build positive, long-term relationships through a friendly, professional and consultative approach.
• Support new customers through the onboarding process, from initial enquiry through to account setup and early trading.
• Contact dormant and inactive customers to understand their needs and encourage renewed business.
• Identify opportunities to introduce customers to additional products and services.
• Assist customers with product enquiries, quotations, ordering processes and available support.
• Encourage customers to use the company's online ordering portal and provide guidance where required.
• Maintain accurate customer records, including conversations, opportunities and follow-up actions, using the CRM system.
• Work closely with Customer Services, Sales, Marketing and other internal teams to resolve enquiries and support customers.
• Share relevant customer feedback and market information with the wider business.
• Ensure all customer enquiries and agreed actions are followed up promptly and professionally.

Descripción del empleo

Salary: GBP28000 - GBP28000 per annum

Location: Aldershot, Hampshire

Salary: £28,000 per annum

Job Type: Permanent, Full-Time

The Opportunity

We are recruiting for an Internal Sales Executive to join an established business based in Aldershot, Hampshire.

This is an excellent opportunity for someone who enjoys building customer relationships, providing excellent service and identifying opportunities to develop existing accounts.

Unlike a traditional telesales position, this is a relationship-focused role where the emphasis is on understanding customers, maintaining regular contact and providing a personalised service rather than high-volume sales calls.

Working with an established portfolio of distributor customers, you'll be responsible for maintaining relationships, supporting new customer onboarding and reconnecting with customers who haven't traded recently.

You'll play an important part in strengthening customer loyalty, encouraging repeat business and identifying opportunities for account growth.

Reporting to the Head of Sales, you'll work closely with internal departments to ensure customers receive the support and information they need.

Key Responsibilities

• Manage and develop relationships with an allocated portfolio of distributor customers.
• Make regular outbound calls to maintain contact, understand customer requirements and identify opportunities.
• Build positive, long-term relationships through a friendly, professional and consultative approach.
• Support new customers through the onboarding process, from initial enquiry through to account setup and early trading.
• Contact dormant and inactive customers to understand their needs and encourage renewed business.
• Identify opportunities to introduce customers to additional products and services.
• Assist customers with product enquiries, quotations, ordering processes and available support.
• Encourage customers to use the company's online ordering portal and provide guidance where required.
• Maintain accurate customer records, including conversations, opportunities and follow-up actions, using the CRM system.
• Work closely with Customer Services, Sales, Marketing and other internal teams to resolve enquiries and support customers.
• Share relevant customer feedback and market information with the wider business.
• Ensure all customer enquiries and agreed actions are followed up promptly and professionally.

Requirements

• Previous experience in internal sales, customer service, account management or a similar customer-facing role.
• Confident and comfortable speaking with customers over the telephone.
• Strong relationship-building and customer service skills.
• Good commercial awareness and the ability to recognise sales opportunities.
• Experience using CRM systems and Microsoft Office applications.
• Excellent communication and organisational skills.
• Comfortable managing multiple customer accounts and maintaining regular follow-up.
• Able to work independently while contributing to a wider team.

Experience within promotional merchandise, branded products, print, distribution or a similar B2B environment would be advantageous but is not essential.

Skills & Qualities

• Friendly, personable and approachable.
• Confident and professional telephone manner.
• Naturally customer-focused with a genuine interest in building relationships.
• Proactive and comfortable initiating customer conversations.
• Good listening and problem-solving skills.
• Organised with excellent attention to detail.
• Reliable and committed to following through on customer enquiries.
• Commercially aware without being overly sales-driven.
• Positive, enthusiastic and willing to learn.
• Comfortable working collaboratively with different departments.

Working Hours

Full-time, office-based position.

Normal working hours will be confirmed during the recruitment process.

Location

Aldershot, Hampshire.

This is an office-based position working alongside the wider Sales and Customer Services teams.

What's On Offer

• £28,000 basic salary per annum.
• Permanent, full-time position.
• Opportunity to manage and develop an established customer portfolio.
• Relationship-led sales environment rather than high-pressure telesales.
• Opportunity to develop account management and commercial skills.
• Support from experienced internal teams.
• Opportunity to join an established business.