Rehoming and Welfare Assistant

Cats; Hereford; On-site; GBP 13,000 - 16,000; Part time

Benefits offered by this job

Health and wellbeing benefits

26 days annual leave

Contributory pension scheme

Life assurance

Salary Finance access

Eye care vouchers

Job summary

Cats Protection here in Hereford Adoption Centre is looking for a Rehoming and Welfare Assistant to join our team. This permanent role is 21 hours per week, including weekends on a rota basis, based at Hereford Adoption Centre.

You will help care for cats, maintain clean spaces, support adoption processes and assist with veterinary runs as needed. You will need a full, manual driving license, strong empathy and excellent customer service.

Qualifications

• Full, manual driving license required.
• Excellent communicator with strong empathy.
• Experience in animal welfare and cat care.
• Ability to handle distressing situations.
• Team player with health and safety awareness.

Responsibilities

• Clean cat pens and litter trays across centre.
• Feed and care for cats, including medical/behavioural treatment as required.
• Present a professional image to customers and visitors.
• Assist with veterinary runs and driving Cats Protection vehicle off-site.
• Work with volunteers to coach and guide on cat care duties.
• Support scheduling and preparation of rehoming information, viewings and adoptions.

Skills

Driving license

Empathy

Customer service

Cat welfare knowledge

Teamwork

Health and safety awareness

Manual handling

Job description

Team: Centre

Location: Hereford Adoption Centre

Work pattern: 21 hours per week to include weekends on a rota basis

Salary: Up to £14,365.80 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant:

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

What we’re looking for in our Rehoming and Welfare Assistant:

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you in a role where you make a difference to cats’ lives every day

• Health and wellbeing benefits to help you stay well at work

• Ongoing learning and development to help you build your skills and grow your career

• 26 days’ annual leave, increasing with service

• A competitive contributory pension scheme and life assurance for peace of mind

• Practical financial support, including access to Salary Finance

• Everyday support such as eye care vouchers and confidential advice services

• Enhanced sick pay and family-friendly policies to support you when it matters most

• Access to discounted pet insurance to help care for your pet’s health

• Find out more about our reward package: here

Application closing date: 28th October 2026

Interview date: 18th & 19th November 2026