Rehoming and Welfare Assistant

Cats; Haslemere; Sur place; GBP 10 000 - 12 000; Plein temps

Avantages offerts par ce poste

Health and wellbeing benefits

26 days annual leave

Pension scheme

Salary Finance

Eye care vouchers

Confidential advice services

Enhanced sick pay

Family-friendly policies

Discounted pet insurance

Résumé du poste

Cats Protection in Surrey is seeking a Rehoming and Welfare Assistant to help care for cats, keep pens clean, assist with veterinary runs, and support adoption viewings across the centre.

The role is 16.5 hours per week, with weekends on a rota, a permanent contract, and a driving license is essential. We offer health benefits, pension, and development opportunities within a national charity.

Qualifications

• Full, manual driving license is essential.
• Excellent communicator with strong empathy.
• Experience of customer service and dealing with members of the public.
• Experience of animal welfare and cat care, including feeding, cleaning and handling.
• Health and safety awareness and comfortable with manual handling tasks.

Responsabilités

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre.
• Feed and care for cats requiring additional medical or behavioural treatment as required.
• Present a professional and friendly image to customers and visitors.
• Assist with veterinary runs, including driving the Cats Protection vehicle off-site when required.
• Work with volunteers to coach and guide them on cat care duties.
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care.

Connaissances

Driving license

Communication

Customer service

Empathy

Teamwork

Description du poste

Team: Centre

Location: Surrey Cat Centre

Work pattern: 16.5 hours per week, including weekends on a rota basis

Salary: Up to £11,287.41 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant:

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

What we’re looking for in our Rehoming and Welfare Assistant:

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you in a role where you make a difference to cats’ lives every day

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet’s health
• Find out more about our reward package: here

Application closing date: 2nd November 2026

Interview date: w/c 9th November 2026

Please note, we do not accept applications or speculative CVs from agencies.