Cat Welfare & Rehoming Assistant — Make a Difference

Cats Protection; Allensmore; On-site; GBP 13,000 - 16,000; Full time

Benefits offered by this job

Health and wellbeing benefits

26 days annual leave

Pension scheme + life assurance

Salary Finance support

Eye care vouchers

Sick pay + family-friendly policies

Discounted pet insurance

Job summary

Cat Protection is recruiting for a Rehoming and Welfare Assistant at the Hereford Adoption Centre. This permanent role offers 21 hours per week, weekends on a rota, and a salary up to £14,365.80 per year.

You will clean pens, care for cats, assist with adoptions, and support volunteers while ensuring top customer service. Ideal candidates are empathetic, communicative, and able to handle distressing situations with a team-focused approach.

Qualifications

• A full, manual driving license is essential as some driving of centre vans is required.
• An excellent communicator with strong empathy.
• Excellent customer service skills and experience of dealing with members of the public.
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats.
• Resilient with the ability to cope with potentially distressing and emotional situations.
• A positive attitude and good at working as part of a team.
• An understanding of health and safety and comfortable with manual handling tasks.

Responsibilities

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre.
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling.
• Present a professional and friendly image to customers and visitors.
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site.
• Work with volunteers to coach and guide them on cat care duties.
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care.

Skills

Driving license

Empathy

Customer service

Animal welfare

Resilience

Teamwork

Health & safety

Job description

Cat Protection is recruiting for a Rehoming and Welfare Assistant at the Hereford Adoption Centre. This permanent role offers 21 hours per week, weekends on a rota, and a salary up to £14,365.80 per year.

You will clean pens, care for cats, assist with adoptions, and support volunteers while ensuring top customer service. Ideal candidates are empathetic, communicative, and able to handle distressing situations with a team-focused approach.