Rehoming and Welfare Assistant

Cats Protection; Allensmore; On-site; GBP 13,000 - 16,000; Full time

Benefits offered by this job

Health and wellbeing benefits

26 days annual leave

Pension scheme + life assurance

Salary Finance support

Eye care vouchers

Sick pay + family-friendly policies

Discounted pet insurance

Job summary

Cat Protection is recruiting for a Rehoming and Welfare Assistant at the Hereford Adoption Centre. This permanent role offers 21 hours per week, weekends on a rota, and a salary up to £14,365.80 per year.

You will clean pens, care for cats, assist with adoptions, and support volunteers while ensuring top customer service. Ideal candidates are empathetic, communicative, and able to handle distressing situations with a team-focused approach.

Qualifications

• A full, manual driving license is essential as some driving of centre vans is required.
• An excellent communicator with strong empathy.
• Excellent customer service skills and experience of dealing with members of the public.
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats.
• Resilient with the ability to cope with potentially distressing and emotional situations.
• A positive attitude and good at working as part of a team.
• An understanding of health and safety and comfortable with manual handling tasks.

Responsibilities

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre.
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling.
• Present a professional and friendly image to customers and visitors.
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site.
• Work with volunteers to coach and guide them on cat care duties.
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care.

Skills

Driving license

Empathy

Customer service

Animal welfare

Resilience

Teamwork

Health & safety

Job description

Team: Centre

Location: Hereford Adoption Centre

Work pattern: 21 hours per week to include weekends on a rota basis

Salary: Up to £14,365.80 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

What we’re looking for in our Rehoming and Welfare Assistant

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you in a role where you make a difference to cats’ lives every day

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet’s health
• Find out more about our reward package: here

Application closing date: 28th October 2026

Interview date: 18th & 19th November 2026

If successful, your recruitment journey will include

• anonymised application form
• in-person interview at the centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.