Rehoming and Welfare Assistant

CATS PROTECTION; Curridge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Health benefits

26 days annual leave

Salary Finance

Job summary

Cats Protection is seeking a Rehoming and Welfare Assistant to support daily centre operations. The role involves cleaning pens, feeding cats, and providing care and comfort to animals in a friendly environment.

You will assist with veterinary runs and drive centre vehicles when required, while coaching volunteers and helping with adoption information and viewings. A full UK driving licence is essential.

Qualifications

• Full, manual driving licence is essential.
• Excellent empathy and communication skills.
• Experience with animal welfare and cat care.
• Customer service experience with the public.
• Resilience to distressing situations and emotional moments.
• Team player with safety awareness.

Responsibilities

• Carry out cleaning of cat pens and litter trays across centre sections.
• Feed and care for cats requiring medical or behavioural treatment.
• Present a professional and friendly image to customers and visitors.
• Assist with veterinary runs, potentially driving the Cats Protection vehicle off-site.
• Work with volunteers to coach and guide them on cat care duties.
• Support scheduling and preparation of rehoming information, viewings and adoption of cats in care.

Skills

Driving license

Empathy

Customer service

Animal welfare

Teamwork

Health & safety

Job description

Work pattern: 35 hours per week, Week 1 - Mon, Tues, Thurs, Fri, Week 2 - Mon, Tues, Wed, Sat, Sun

Salary: Up to £23,943 per year

Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant:

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

About the centre team:

Our centres care for thousands of cats each year until they are able to find a loving new home.

Our team is made up of Manager, Deputy Manager, Senior Rehoming & Welfare Assisitant, 7 Rehoming & Welfare Assistants, 2 receptionists and 1 Volunteer Team Leader.

What we're looking for in our Rehoming and Welfare Assistant:

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you:

• range of health benefits
• 26 days' annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing

If successful, your recruitment journey will include:

anonymised application form

in-person interview at the centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.