Rehoming and Welfare Assistant

CATS PROTECTION; Hereford; On-site; GBP 8,600 - 14,000; Full time

Benefits offered by this job

Health and wellbeing benefits

26 days' annual leave

Contributory pension scheme

Life assurance

Salary Finance access

Eye care vouchers

Job summary

Cats Protection in Hereford is seeking a Rehoming and Welfare Assistant to join our team. This role covers cat care, cleaning pens, feeding, and assisting with welfare duties on a 21 hours per week rota, including weekends.

You will support rehoming information, viewings and adoption processes while providing friendly customer service and working with volunteers. A full manual driving licence is essential.

Qualifications

• A full, manual driving license is essential as some driving of centre vans is required.
• An excellent communicator with strong empathy.
• Excellent customer service skills and experience of dealing with members of the public.
• Experience of animal welfare, including feeding, cleaning, medicating and handling.
• Resilient with the ability to cope with potentially distressing situations.
• A positive attitude and good at working as part of a team.
• An understanding of health and safety and comfortable with manual handling tasks.

Responsibilities

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

Skills

Driving licence

Empathy

Customer service

Teamwork

Health and safety awareness

Job description

Work pattern: 21 hours per week to include weekends on a rota basis

Salary: Up to £14,365.80 per year

Contract: Permanent

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Rehoming and Welfare Assistant:

• Carry out cleaning of cat pens, including litter trays, in the various sections of the centre
• Feed and care for cats requiring additional medical or behavioural treatment as required. This also includes handling
• Present a professional and friendly image to customers and visitors
• As required, assist with veterinary runs, this may include driving the Cats Protection vehicle off-site
• Work with volunteers to coach and guide them on cat care duties
• Support with the scheduling and preparation of rehoming information, viewings and adoption of cats in care

What we're looking for in our Rehoming and Welfare Assistant:

• A full, manual driving license is essential as some driving of centre vans is required
• An excellent communicator with strong empathy
• Excellent customer service skills and experience of dealing with members of the public
• Experience of animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet welfare needs of cats
• Resilient with the ability to cope with potentially distressing and emotional situations
• A positive attitude and good at working as part of a team
• An understanding of health and safety and comfortable with manual handling tasks

What we can offer you in a role where you make a difference to cats' lives every day

• Health and wellbeing benefits to help you stay well at work
• Ongoing learning and development to help you build your skills and grow your career
• 26 days' annual leave, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Practical financial support, including access to Salary Finance
• Everyday support such as eye care vouchers and confidential advice services
• Enhanced sick pay and family-friendly policies to support you when it matters most
• Access to discounted pet insurance to help care for your pet's health

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.