Regulation Support Officer

Nottingham City Council; East Midlands; Hybrid; GBP 28.000 - 29.000; Vollzeit

Benefits dieser Stelle

Generous pension scheme

Hybrid working

Zusammenfassung

Nottingham City Council is advertising a hybrid role for a Safer Housing Proactive Enforcement officer in Nottingham. The position supports officers inspecting unlicensed properties within the City Boundary, focusing on properties requiring Selective Licences.

You will speak to landlords by phone, provide updates, maintain records, and manage case information across several systems. The successful candidate will have strong communication skills, excellent attention to detail, and the ability to

Qualifikationen

• Experience in housing, customer service, or administration is desirable.
• Strong communication skills and attention to detail are essential.
• Ability to plan and manage a reactive workload to meet deadlines.

Aufgaben

• Support officers investigating unlicensed properties within the City Boundary.
• Communicate with landlords by telephone and provide updates/guidance.
• Maintain accurate records and manage case information across multiple systems.
• Organise and prioritise a busy workload to deliver efficient service.

Kenntnisse

Workload planning

MS Office

Team collaboration

Prioritisation

Jobbeschreibung

Contract Type: 18 months Fixed-Term Contract

Working Hours: 37 hours per week

Worker Type: Hybrid Worker - minimum attendance at the office 1 day per week

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro rata for part-time)

Location:Loxley House, Station Street, Nottingham, NG2 3NG

Previous applicants need not apply, as these applications have already been considered.

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Safer Housing Proactive Enforcement is looking for an organised and customer-focused individual to support officers investigating unlicensed properties within the City Boundary, focusing primarily on properties requiring Selective Licences. The role involves speaking with Landlords by telephone, providing updates and guidance, maintaining accurate records, and managing case information across a variety of systems.

The successful candidate will have strong communication skills, excellent attention to detail, and the ability to organise and prioritise a busy workload. You will work closely with colleagues and Managers to ensure positive results are achieved.

Experience in housing, customer service, or administration is desirable, but most importantly, we are looking for someone who is compassionate, professional, and committed to delivering excellent customer service.

You will be responsible for maintaining accurate records, completing various workstreams and spreadsheets and offering a high‑quality, efficient service, whilst managing competing priorities is a key part of this role.

About You

The ideal candidate will have:

• Ability to plan and manage a reactive workload to meet legislative and corporate deadlines
• Ability to use IT packages such as Microsoft Packages, Word, Excel & Outlook
• Capable of working in a team environment.
• Capability to work in a fast-paced business environment using own initiative to prioritise workload

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Mel Little, Regulation Support Manager by email at [e-mail]

Closing Date: 12 noon Friday 20th November 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held:W/C Monday 30th November 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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