Temporary & Supported Accommodation Officer

Nottingham City Council; East Midlands; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

26 days annual leave

Generous pension scheme

Smart Working

Health & wellbeing benefits

Discounted local memberships

Job summary

Nottingham City Council is recruiting two Temporary and Supported Accommodation Officers to secure and maintain suitable accommodation for vulnerable households. You will work closely with commissioned providers, ensuring statutory duties under homelessness legislation are met.

The role requires tackling complex needs with sensitivity and strong partnership work across sectors. We offer hybrid working options, a supportive team environment, and a commitment to professional development within a

Qualifications

• Knowledge of homelessness and experience of supporting individuals with complex needs and severe multiple disadvantage.
• Good working knowledge of housing legislation across both the public and private sectors and understanding of local authority duties re temporary accommodation.
• Ability to communicate complex issues face-to-face with tact, diplomacy, sensitivity and customer care.
• Experience delivering a high-quality, customer-focused service in a high-pressure environment.
• Evidence of working in partnership across sectors, building and maintaining relationships.
• Creative, proactive mindset to identify problems and develop solutions.

Responsibilities

• Secure and maintain suitable accommodation for vulnerable households.
• Collaborate with commissioned accommodation providers to deliver housing solutions.
• Ensure compliance with homelessness legislation and related legal frameworks.

Skills

Knowledge of homelessness

Experience with complex needs

Communication with clients

Customer-focused service

Partnership working

Creative problem solving

Job description

Temporary & Supported Accommodation Officer

Nottinghamshire, United Kingdom and 1 more

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Onsite Worker

Salary: Starting Salary is £33,673 (Level one) rising to £36,581 (Level four) per annum (pro rata for part-time)

Location:Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

About the Role

We are looking to recruit two Temporary and Supported Accommodation Officers to join our team. The role is responsible for helping to secure and maintain suitable accommodation for vulnerable households, working closely with our commissioned accommodation providers, and ensuring that our statutory duties and responsibilities under homelessness legislation and related legal frameworks are met.

About You

The ideal candidate will have:

• Knowledge of homelessness and experience of supporting individuals with complex needs and severe multiple disadvantage.
• Good working knowledge of housing legislation across both the public and private sectors, and an understanding of how this relates to a local authority's duties in relation to temporary accommodation
• An ability of communicating complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
• Experience of providing a high quality customer focussed service whilst working in a high pressured environment
• Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships
• Ability to be creative, to be able to identify problems and work to create solution
  

A DBS enhanced check for a regulated activity is required for this post.

Interviews will be held: 30th November 2026

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, including hybrid working.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service)+ bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.