Business Support Officer L3

Nottingham City Council; Nottingham; Hybrid; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme 17.9%

26 days annual leave + bank holidays

Smart Working

Job summary

Nottingham City Council is seeking a Business Support Officer to assist busy children’s social care teams with a high-quality administrative service. You will handle calls, minutes, room bookings, interpreters, travel for meetings, draft letters, and manage funding/invoices while maintaining records accurately.

The role is permanent and hybrid, based at Loxley House in Nottingham. A DBS check is required; you will work 1–2 days per week in the office.

Qualifications

• One year experience in business support, administration or customer service.
• Ability to plan and organise own workload flexibly.
• Extensive experience using the MS Office suite.
• Ability to communicate effectively at all levels face to face, on the telephone and by email.
• Ability to undertake high level office administrative duties.
• Ability to maintain confidentiality.
• Support and take accurate minutes of meetings.
• A DBS enhanced check is required for this post.
• Role requires you to work 1–2 days a week from the office on a rota basis.

Responsibilities

• Take and screen phone calls and record detailed messages.
• Minuting meetings and booking meeting rooms/interpreters.
• Arrange travel for colleagues and families attending contact with looked after children.
• Draft letters to families, carers and professionals; manage documents in the database.
• Process funding forms and supplier payments; manage cash handling and reconciliations.
• Complete procurement processes and arrange bank transfers.

Skills

Business support

Administration

MS Office

Customer service

Confidentiality

Meeting minutes

Tools

MS Office Suite

Job description

Contract Type: Permanent

Working Hours: 8.30am to 16.50pm Monday to Friday.

Worker Type: Hybrid Worker.

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level four) per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

You will be working as a Business Support Officer for very busy children social care teams, being responsible for supporting the social workers, as well as team managers, with a high-quality administrative service.

Daily tasks will include, in between others: taking and screening phone calls and taking detailed messages; minuting meetings; booking meeting rooms and interpreters; arranging travel for colleagues and parents attending contact with their looked after children; composing letters to families, carers and professionals; saving information and documents to the database; completing funding forms and seeking agreements; purchasing items using a purchase card; issuing cash payments to colleagues, parents, carers and young people and complete the relevant cash handling and reconciliations processes associated to this; completing procurement processes to enable payment of invoices; arranging bank transfers; completing paperwork for and managing the processes of children looked after health assessments.

About You

Essential Criteria :

• One year experience in business support, administration, customer service or similar role and commitment to a quality customer focused service.
• Ability to plan and organise own workload flexibly.
• Extensive experience of using the MS office suite.
• The ability to communicate effectively at all levels face to face, on the telephone and by email.
• Ability to undertake high level office administrative duties.
• Ability to maintain confidentiality.
• Support and take accurate minutes of meetings.
• A DBS enhanced check for a regulated activity is required for this post.
• The role requires you to work 1-2 days a week from the office on a rota basis.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Ximena Neal, by email at [e-mail] or Tom White, by email at [e-mail]

Closing Date:

1st November 2026

Interviews will be held:

12th November 2026

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.