Service Delivery Officer L3 - Planning & Building Control

Nottingham City Council; Nottingham; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is recruiting a Service Delivery Officer on a permanent basis to join the Planning and Building Control Support Team. Based at Loxley House in Nottingham, you will provide high‑quality administrative and operational support to planning and building control officers, developers and other stakeholders.

Working in a busy local authority, you will manage enquiries, maintain records in specialist systems, help progress planning applications, and contribute to service

Qualifications

• Experience in administrative, customer service or operational support in a busy office.
• Ability to manage customer enquiries with clear, professional guidance.
• Strong organisational skills and ability to prioritise multiple workstreams.
• Experience maintaining records and working with business systems.
• Proficient with Microsoft Office and diverse digital platforms.

Responsibilities

• Provide high quality administrative and operational support to planning and building control officers.
• Manage a wide range of enquiries and maintain accurate records in specialist systems.
• Support progression of planning and building control applications following procedures.
• Assist with service improvements and performance monitoring initiatives.
• Collaborate with customers, developers, councillors and stakeholders to deliver a responsive service.
• Mentor and support colleagues as part of the team development.

Skills

Administrative experience

Customer service

Organisational skills

Record keeping

Digital systems proficiency

Effective communication

Tools

MS Office

Case management systems

Document management systems

Job description

Job Description

Contract Type: Permanent

Working Hours: 9am - 5pm

Worker Type: Hybrid Worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro-rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

About the Role

We are looking for a Service Delivery Officer to join our Planning and Building Control Support Team. This is an exciting opportunity to play a key role in supporting the delivery of statutory planning and building control services within a busy local authority environment.

As part of the team, you will provide high quality administrative and operational support to planning officers, building control officers, customers, developers, agents, councillors and other stakeholders. You will manage a wide range of enquiries, maintain accurate records within specialist systems, support the progression of planning and building control applications, and help ensure that services are delivered efficiently and in line with statutory requirements.

The role also provides opportunities to contribute to service improvement projects, support performance monitoring, develop expertise in planning and building control processes, and assist with mentoring and supporting colleagues. Working at the heart of service delivery, you will help ensure residents, businesses and developers receive an effective and customer focused service.

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About You

• Experience of working in an administrative, customer service or operational support role within a busy office environment.
• Experience of managing customer enquiries, investigating issues and providing clear, accurate and professional advice and guidance.
• Strong organisational skills with the ability to prioritise competing demands and manage multiple workstreams simultaneously.
• Experience of maintaining accurate records and working with case management, document management or other business systems.
• Good working knowledge of Microsoft Office applications and confidence using a range of digital systems.
• The ability to communicate effectively with a wide range of stakeholders, including members of the public, colleagues, elected members, developers and external partners.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Amaliya Scarffe by email at [e-mail]

Closing Date: 10th November 2026

Interviews will be held: TBC

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.