Service Delivery Officer Level 3 - RTB

Nottingham City Council; East Midlands; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a Service Delivery Officer Level 3 to join the Right to Buy team in Nottingham. You will deliver administrative support, manage workstreams, handle customer enquiries and maintain records, while contributing to performance monitoring and system improvements.

The role requires knowledge of Right to Buy legislation, strong Microsoft Office skills, and the ability to work across teams to support residents through the RTB process.

Qualifications

• Experience with statutory requirements and legislation in daily tasks.
• Ability to research and analyze moderately complex problems using established procedures.
• Demonstrates drive and motivation and the ability to deliver against objectives whilst working under pressure.

Responsibilities

• Provide comprehensive business and administrative support to the RTB service and manage own workstreams.
• Respond to customer enquiries and maintain accurate records and management information.
• Provide advice and guidance to customers, colleagues and partners; support performance monitoring and improvements to systems and processes.
• Develop understanding of relevant legislation, policies and procedures and apply them to ensure timely progress.

Skills

Microsoft Office

Customer service

Research & analysis

Cross-functional teamwork

Communication

Drive & motivation

Tools

Case management systems

Document management systems

IT software packages

Job description

Contract Type: 12 months Fixed Term Post

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro-rata for part-time)

Location:Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Why Join the Right to Buy Team?

The Right to Buy (RTB) team delivers an important statutory service, supporting eligible council tenants through the process of purchasing their home. The service manages applications through key stages of the RTB process, working within statutory requirements and timescales while providing clear and effective support to residents.

As a Service Delivery Officer Level 3, you will provide comprehensive business and administrative support to the RTB service. You will manage your own workstreams, respond to customer enquiries, maintain accurate records and management information, and provide advice and guidance to customers, colleagues and partners. You will also support performance monitoring, project activity and improvements to systems and processes.

You’ll develop your understanding of the legislation, policies and procedures that underpin the service and use this knowledge to help resolve queries and ensure work is progressed accurately and within required timescales.

Why Apply?

• Join a specialist statutory service that has a direct impact on Nottingham residents.
• Develop knowledge and experience of Right to Buy legislation and housing services.
• Manage varied workstreams and support residents through an important process.
• Build your skills in customer service, administration, performance reporting and case management.
• Contribute ideas and help improve processes, systems and ways of working.
• Work collaboratively with colleagues and other services while developing your own knowledge and experience.

If you’re organised, customer-focused and looking for an opportunity where you can develop specialist knowledge while making a positive difference to Nottingham residents, we’d love to hear from you.

About You

The ideal candidate will have:

• Service awareness and ability to understand and begins to apply knowledge of statutory requirements and legislation in daily tasks.
• Undertakes structured research and analysis to support the resolution of moderately complex problems, using established procedures and guidance.
• Demonstrates drive and motivation and the ability to deliver against objectives whilst working under pressure.
• Solid working knowledge of Microsoft Office suite, capable of handling more complex tasks and supporting team activities with these tools. Experience and use of service specific IT software packages including case and document management systems.
• Experience of documenting processes and procedures with a commitment to the application of new technology & relevant new ways of working.
• Engages in cross-functional teamwork, fostering strong relationships and effective communication with others.

To support shortlisting, please demonstrate how you meet each of the essential criteria in your application, providing clear examples that highlight your relevant skills, knowledge and experience. Candidates who best evidence the essential criteria will be shortlisted for interview.

Please note: This post is not eligible for visa sponsorship. Applicants must have an existing right to work in the UK.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional informationfor applicants page.

For informal enquiriesplease contact Johanna Wai-Shan Lam, Service Lead- Residents' Hub, by email at [e-mail]

Closing Date: 11th November 2026

Interviews will be held:Thursday19th & Friday 20th November 2026