Regional Workplace Experience & Performance Champion

Centrica; Windsor; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Centrica is looking for a Regional Workplace Experience & Performance Lead to support the South West England & Wales region. You will drive workplace performance, colleague experience and behavioural adoption across multiple sites, with a focus on Cardiff and Reading as regional hubs.

You will manage governance, collaboration with leaders, and stakeholder engagement to ensure safe, inclusive and effective work environments while promoting hybrid work and continuous improvement.

Qualifications

• Strong analytical capability with the ability to interpret data, identify trends and translate insight into action.
• Excellent communication, engagement and influencing skills.
• A proactive and solutions-focused approach to problem solving.
• Strong stakeholder management and relationship-building skills.
• The ability to balance strategic thinking with operational delivery.

Responsibilities

• Own workplace performance outcomes across the South West England & Wales region, driving utilisation, colleague experience and behavioural adoption.
• Ensure workplaces are used effectively and as intended for collaboration, learning, decision-making and connection.
• Monitor workplace performance data, identifying trends, risks and opportunities and implementing targeted interventions to improve outcomes.
• Drive continuous improvement in colleague experience by identifying friction points and opportunities across the workplace journey.
• Deliver value-for-money improvements and develop business cases where investment or change is required.
• Partner with business leaders and managers to embed effective workplace behaviours, activity-based working and successful hybrid working practices.
• Influence workplace outcomes by proactively addressing under-utilisation, misuse or behaviours that do not align with workplace, safety or security standards.
• Provide insight-led recommendations to improve workplace effectiveness, productivity and colleague experience.
• Act as a trusted advisor to leaders, helping teams maximise the value of workplace environments.
• Act as the regional integrator across Workplace, Facilities Management, Health, Safety and Environment (HSE), Security and business leadership teams.
• Ensure consistent workplace standards are maintained across all locations within the region.
• Support governance processes by providing data, insight, recommendations and assurance on workplace performance.
• Enable safe, secure and highly effective workplace environments for colleagues and visitors.
• Escalate risks and opportunities where intervention is required to improve workplace effectiveness and colleague outcomes.
• Foster an inclusive workplace experience that supports wellbeing, accessibility and belonging.
• Partner with Trade Unions, colleague networks, charity partners and local stakeholders to deliver key moments that matter for colleagues and communities.
• Support colleague engagement, readiness and adoption of workplace initiatives, changes and improvements.

Skills

Analytical thinking

Communication

Stakeholder management

Problem solving

Systems thinking

Education

NEBOSH General Certificate

Workplace/Facilities Mgmt qualification

Job description

Centrica is looking for a Regional Workplace Experience & Performance Lead to support the South West England & Wales region. You will drive workplace performance, colleague experience and behavioural adoption across multiple sites, with a focus on Cardiff and Reading as regional hubs.

You will manage governance, collaboration with leaders, and stakeholder engagement to ensure safe, inclusive and effective work environments while promoting hybrid work and continuous improvement.