Field-Based Regional Workplace Experience Lead

ISS Facilities Services; Birmingham; On-site; GBP 52,000 - 78,000; Full time

Job summary

ISS Facilities Services is seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across 12 sites within the contract in Birmingham. The role focuses on operational excellence, a welcoming and productive environment, and aligning services with client standards.

The successful candidate will lead workplace teams, implement strategic initiatives, and liaise with stakeholders to drive performance, compliance, sustainability, and continuous improvement

Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role across multiple sites.
• Strong leadership and team management skills with the ability to build and motivate high-performing teams.
• Excellent communication, stakeholder management, and relationship-building abilities.
• Proficiency in workplace management systems and Microsoft Office applications.
• Good understanding of health and safety regulations and sustainability practices.
• Experience managing budgets and analysing financial performance data effectively.

Responsibilities

• Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
• Foster a culture of collaboration, professionalism, and continuous improvement.
• Oversee workplace services including reception, cleaning, maintenance, catering, and events, ensuring SLA and KPI delivery.
• Conduct regular site visits to monitor standards, engage with teams, and address operational issues.
• Build strong relationships with clients and stakeholders, acting as a primary point of contact.
• Develop and implement workplace improvement initiatives, innovative solutions, and sustainability-focused programmes.
• Ensure compliance with health and safety requirements, ESG objectives, audits, and reporting obligations.
• Manage regional budgets, supplier agreements, expenses, and cost optimisation initiatives.

Skills

Senior leadership

Stakeholder management

Team management

Communication skills

MS Office

Health and safety knowledge

Budget management

Tools

Workplace management systems

MS Office

Job description

ISS Facilities Services is seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across 12 sites within the contract in Birmingham. The role focuses on operational excellence, a welcoming and productive environment, and aligning services with client standards.

The successful candidate will lead workplace teams, implement strategic initiatives, and liaise with stakeholders to drive performance, compliance, sustainability, and continuous improvement