Regional Workplace Experience Manager

ISS; Camden Town; On-site; GBP 55,000 - 75,000; Full time

Job summary

ISS is seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across multiple London locations under the WSP contract. The role focuses on operational excellence, delivering exceptional service, and creating welcoming environments aligned with client expectations and organisational goals.

The ideal candidate is a confident facilities or workplace professional with strong stakeholder management skills and corporate environment experience, reporting to the

Qualifications

• Confident facilities or workplace professional with strong stakeholder management skills.

Responsibilities

• Lead and support workplace teams across multiple London locations.
• Ensure workplace services are delivered to agreed service levels and performance standards.
• Conduct regular site visits to monitor service quality and identify improvement opportunities.
• Build and maintain strong relationships with client stakeholders.
• Manage operational escalations and implement effective solutions.
• Drive continuous improvement, innovation, and workplace experience initiatives.
• Support health, safety, compliance, and sustainability objectives.

Skills

Stakeholder management

Team leadership

Operational excellence

Job description

We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across multiple locations within the WSP contract. This role is responsible for driving operational excellence, maintaining exceptional service standards, and creating productive, welcoming environments that align with client expectations and organisational goals., We are looking for a confident facilities or workplace professional with strong stakeholder management skills and experience operating within corporate environments. Reporting to the Account Director, you will lead workplace teams across key London sites, ensuring a consistently high standard of service delivery while building trusted relationships with senior stakeholders.

Key Responsibilities

• Lead and support workplace teams across multiple London locations.
• Ensure workplace services are delivered to agreed service levels and performance standards.
• Conduct regular site visits to monitor service quality and identify improvement opportunities.
• Build and maintain strong relationships with client stakeholders.
• Manage operational escalations and implement effective solutions.
• Drive continuous improvement, innovation, and workplace experience initiatives.
• Support health, safety, compliance, and sustainability objectives.