Regional Workplace Experience & Performance Lead

Centrica; Windsor; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Centrica is looking for a Regional Workplace Experience & Performance Lead to support the South West England & Wales region. You will drive workplace performance, colleague experience and behavioural adoption across multiple sites, with a focus on Cardiff and Reading as regional hubs.

You will manage governance, collaboration with leaders, and stakeholder engagement to ensure safe, inclusive and effective work environments while promoting hybrid work and continuous improvement.

Qualifications

• Strong analytical capability with the ability to interpret data, identify trends and translate insight into action.
• Excellent communication, engagement and influencing skills.
• A proactive and solutions-focused approach to problem solving.
• Strong stakeholder management and relationship-building skills.
• The ability to balance strategic thinking with operational delivery.

Responsibilities

• Own workplace performance outcomes across the South West England & Wales region, driving utilisation, colleague experience and behavioural adoption.
• Ensure workplaces are used effectively and as intended for collaboration, learning, decision-making and connection.
• Monitor workplace performance data, identifying trends, risks and opportunities and implementing targeted interventions to improve outcomes.
• Drive continuous improvement in colleague experience by identifying friction points and opportunities across the workplace journey.
• Deliver value-for-money improvements and develop business cases where investment or change is required.
• Partner with business leaders and managers to embed effective workplace behaviours, activity-based working and successful hybrid working practices.
• Influence workplace outcomes by proactively addressing under-utilisation, misuse or behaviours that do not align with workplace, safety or security standards.
• Provide insight-led recommendations to improve workplace effectiveness, productivity and colleague experience.
• Act as a trusted advisor to leaders, helping teams maximise the value of workplace environments.
• Act as the regional integrator across Workplace, Facilities Management, Health, Safety and Environment (HSE), Security and business leadership teams.
• Ensure consistent workplace standards are maintained across all locations within the region.
• Support governance processes by providing data, insight, recommendations and assurance on workplace performance.
• Enable safe, secure and highly effective workplace environments for colleagues and visitors.
• Escalate risks and opportunities where intervention is required to improve workplace effectiveness and colleague outcomes.
• Foster an inclusive workplace experience that supports wellbeing, accessibility and belonging.
• Partner with Trade Unions, colleague networks, charity partners and local stakeholders to deliver key moments that matter for colleagues and communities.
• Support colleague engagement, readiness and adoption of workplace initiatives, changes and improvements.

Skills

Analytical thinking

Communication

Stakeholder management

Problem solving

Systems thinking

Education

NEBOSH General Certificate

Workplace/Facilities Mgmt qualification

Job description

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About the Role

We're looking for a Regional Workplace Experience & Performance Lead to support our South West England & Wales region.

This is a highly visible role responsible for ensuring our workplaces enable colleagues to do their best work. You'll drive workplace performance, colleague experience and behavioural adoption across a portfolio of locations, ensuring our workplaces are safe, effective, inclusive and aligned to Centrica's Workplace Strategy.

The role has a particular focus on our flagship workplaces in Cardiff and Reading, which act as the primary workplace hubs for the region. Through regular engagement with colleagues, leaders and workplace partners, you'll help create environments that support collaboration, learning, decision-making and connection.

You'll work at the intersection of workplace strategy, colleague experience and operational delivery, translating insight into action and helping leaders maximise the value of our workplaces.

This role combines strategic thinking, stakeholder influence and hands-on delivery, making it ideal for someone passionate about creating environments where people and teams can thrive.

Location

• Frequent presence expected in Cardiff and Reading, the region's primary workplace locations, to build relationships, understand colleague needs and support workplace performance outcomes.
• Regular travel across South West England and Wales to support colleagues, stakeholders and workplace activity across the region.
• Occasional national travel to work alongside the wider Workplace team, attend team events, leadership sessions, workplace openings and key business activities.
• Hybrid working with flexibility to work remotely when not travelling or attending workplace locations.

What You'll Be Doing

Workplace Performance & Experience

• Own workplace performance outcomes across the South West England & Wales region, driving utilisation, colleague experience and behavioural adoption.
• Ensure workplaces are used effectively and as intended for collaboration, learning, decision-making and connection.
• Monitor workplace performance data, identifying trends, risks and opportunities and implementing targeted interventions to improve outcomes.
• Drive continuous improvement in colleague experience by identifying friction points and opportunities across the workplace journey.
• Deliver value-for-money improvements and develop business cases where investment or change is required.

Leadership & Influence

• Partner with business leaders and managers to embed effective workplace behaviours, activity-based working and successful hybrid working practices.
• Influence workplace outcomes by proactively addressing under-utilisation, misuse or behaviours that do not align with workplace, safety or security standards.
• Provide insight-led recommendations to improve workplace effectiveness, productivity and colleague experience.
• Act as a trusted advisor to leaders, helping teams maximise the value of workplace environments.

Regional Integration & Governance

• Act as the regional integrator across Workplace, Facilities Management, Health, Safety and Environment (HSE), Security and business leadership teams.
• Ensure consistent workplace standards are maintained across all locations within the region.
• Support governance processes by providing data, insight, recommendations and assurance on workplace performance.
• Enable safe, secure and highly effective workplace environments for colleagues and visitors.
• Escalate risks and opportunities where intervention is required to improve workplace effectiveness and colleague outcomes.

Community & Inclusion

• Foster an inclusive workplace experience that supports wellbeing, accessibility and belonging.
• Partner with Trade Unions, colleague networks, charity partners and local stakeholders to deliver key moments that matter for colleagues and communities.
• Support colleague engagement, readiness and adoption of workplace initiatives, changes and improvements.

Key Relationships

You'll work closely with:

• Regional and senior business leaders.
• Local site leadership teams.
• Workplace leadership and programme delivery teams.
• Facilities Management partners and service providers.
• Health, Safety and Environment teams.
• Security teams.
• People Partners and Centres of Excellence.
• Health and Wellbeing teams.
• Technology and Digital teams.
• Finance and Procurement teams.
• Trade Union partners.
• Communications teams.
• External suppliers and delivery partners.

What We're Looking For

Experience

We're interested in candidates who bring experience from workplace, facilities, operations, service design, colleague experience, organisational effectiveness, change management or related disciplines.

You'll ideally have:

• Experience managing or influencing performance across multiple sites, regions or operational environments.
• Experience improving colleague, customer or workplace experiences through insight-led interventions.
• Proven ability to influence senior stakeholders and drive behavioural change without direct authority.
• Experience leading cross-functional initiatives and delivering measurable improvements.
• Experience working within complex organisations and balancing the needs of multiple stakeholder groups.

Skills & Capabilities

• Strong analytical capability with the ability to interpret data, identify trends and translate insight into action.
• Excellent communication, engagement and influencing skills.
• A proactive and solutions-focused approach to problem solving.
• Strong stakeholder management and relationship-building skills.
• The ability to balance strategic thinking with operational delivery.
• Systems-thinking capability, understanding how people, space, technology and processes combine to deliver workplace outcomes.

Knowledge

• Understanding of workplace strategy, workplace transformation and workplace performance.
• Knowledge of hybrid working and activity-based working principles.
• Awareness of workplace operations and facilities management environments.
• Understanding of workplace health, safety and wellbeing requirements.
• Appreciation of how physical environments support productivity, culture and colleague experience.

Qualifications

• Qualification in Workplace, Real Estate, Facilities Management, Service Design, Organisational Development, Business Management or a related discipline, or equivalent professional experience.
• NEBOSH General Certificate (or willingness to work towards achieving the qualification).

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.