Regional Workplace Experience Manager

ISS Facilities Services; Birmingham; On-site; GBP 52,000 - 78,000; Full time

Job summary

ISS Facilities Services is seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across 12 sites within the contract in Birmingham. The role focuses on operational excellence, a welcoming and productive environment, and aligning services with client standards.

The successful candidate will lead workplace teams, implement strategic initiatives, and liaise with stakeholders to drive performance, compliance, sustainability, and continuous improvement

Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role across multiple sites.
• Strong leadership and team management skills with the ability to build and motivate high-performing teams.
• Excellent communication, stakeholder management, and relationship-building abilities.
• Proficiency in workplace management systems and Microsoft Office applications.
• Good understanding of health and safety regulations and sustainability practices.
• Experience managing budgets and analysing financial performance data effectively.

Responsibilities

• Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
• Foster a culture of collaboration, professionalism, and continuous improvement.
• Oversee workplace services including reception, cleaning, maintenance, catering, and events, ensuring SLA and KPI delivery.
• Conduct regular site visits to monitor standards, engage with teams, and address operational issues.
• Build strong relationships with clients and stakeholders, acting as a primary point of contact.
• Develop and implement workplace improvement initiatives, innovative solutions, and sustainability-focused programmes.
• Ensure compliance with health and safety requirements, ESG objectives, audits, and reporting obligations.
• Manage regional budgets, supplier agreements, expenses, and cost optimisation initiatives.

Skills

Senior leadership

Stakeholder management

Team management

Communication skills

MS Office

Health and safety knowledge

Budget management

Tools

Workplace management systems

MS Office

Job description

Regional Workplace Experience Manager

Company: ISS Facilities Services

Hours: Full-time

Location: Birmingham

Working pattern: Field-based

Job type: Permanent

Posting date: 19 Oct 2026

Closing date: 18 Nov 2026

We are seeking a Regional Workplace Experience Manager to oversee and enhance the workplace experience across 12 sites within the contract. This regional role is responsible for driving operational excellence, fostering a welcoming and productive environment, and ensuring workplace services align with the client's vision and high standards of service delivery.

We are looking for a collaborative and experienced leader who can lead workplace teams, implement strategic initiatives, and act as a key liaison between stakeholders. The successful candidate will play a key role in creating exceptional workplace experiences while supporting service performance, compliance, sustainability, and continuous improvement across the region.

Key Responsibilities

• Lead, motivate, and support workplace teams across multiple sites to deliver outstanding service.
• Foster a culture of collaboration, professionalism, and continuous improvement.
• Oversee workplace services including reception, cleaning, maintenance, catering, and events, ensuring SLA and KPI delivery.
• Conduct regular site visits to monitor standards, engage with teams, and address operational issues.
• Build strong relationships with clients and stakeholders, acting as a primary point of contact.
• Develop and implement workplace improvement initiatives, innovative solutions, and sustainability-focused programmes.
• Ensure compliance with health and safety requirements, ESG objectives, audits, and reporting obligations.
• Manage regional budgets, supplier agreements, expenses, and cost optimisation initiatives.

Professional and Personal Competencies/Qualifications

• Proven experience in a senior workplace, facilities, or hospitality management role, preferably across multiple sites.
• Strong leadership and team management skills with the ability to build and motivate high-performing teams.
• Excellent communication, stakeholder management, and relationship-building abilities.
• Proficiency in workplace management systems and Microsoft Office applications.
• Good understanding of health and safety regulations and sustainability practices.
• Experience managing budgets and analysing financial performance data effectively.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.