Facilities Manager

ISS Facility Services; Lincoln; On-site; GBP 55,000 - 75,000; Full time

Job summary

ISS Facility Services is seeking a Facilities Manager to lead the operational delivery of integrated facilities management across a designated site, ensuring a safe, compliant and customer-focused environment. You will manage hard and soft services, build strong client relationships and drive continuous improvement to achieve value for money.

The role requires strong leadership, a focus on health and safety, and the ability to manage budgets and performance in a fast-paced setting.

Qualifications

• Management experience within facilities management, education or similar service-driven environment.
• Proven leadership and organisational skills to develop teams.
• Experience managing facilities infrastructure, assets and engineering systems.
• Strong understanding of facilities management regulations, compliance requirements and industry standards.
• Demonstrable experience managing both hard and soft facilities services.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead day-to-day delivery of integrated facilities management services across the site.
• Manage building, engineering, cleaning and other soft services to meet contractual requirements.
• Build positive relationships with customers, stakeholders and regulatory bodies.
• Ensure health, safety and environmental standards are maintained site-wide.
• Monitor service performance, budgets and targets, identifying opportunities for cost control.
• Lead and motivate site teams to sustain high performance.
• Oversee contractor and supplier performance and contractual compliance.
• Drive continuous improvement to deliver value for money.

Skills

Facilities management

Leadership

Stakeholder management

Regulatory compliance

Hard and soft services

Education

Facilities management qualification

Job description

We are seeking a Facilities Manager to lead the operational delivery of integrated facilities management services across a designated site. The successful candidate will be responsible for ensuring a safe, compliant, and customer-focused environment while overseeing the delivery of both hard and soft facilities services., Reporting to the Regional Facilities Manager, this role will drive service excellence, continuous improvement, and value for money. The Facilities Manager will build strong client relationships, manage contract performance, lead site teams, and ensure services are delivered in line with agreed standards and objectives.,

• Lead the day-to-day delivery of integrated facilities management services, ensuring operational excellence and compliance with service standards.
• Manage building, engineering, cleaning and other soft facilities services to meet agreed contractual requirements and performance targets.
• Build and maintain positive working relationships with customers, stakeholders and regulatory bodies.
• Ensure health, safety and environmental standards are consistently maintained across all site activities.
• Monitor service performance, budgets and financial targets, identifying opportunities for cost control and operational improvement.
• Lead, develop and motivate site teams, creating a positive working environment that supports high performance.
• Manage contractor and supplier performance, ensuring services are delivered safely, efficiently and in line with contractual obligations.
• Drive continuous improvement initiatives, ensuring a resilient and customer-focused service that delivers value for money.
• Management experience within facilities management, education, or a similar service-driven environment.
• Proven leadership and organisational skills with the ability to develop teams and drive operational performance.
• Experience managing facilities infrastructure, assets and engineering systems.
• Strong understanding of facilities management regulations, compliance requirements and industry standards.
• Demonstrable experience managing both hard and soft facilities services.
• Excellent stakeholder management and communication skills with the ability to build trusted relationships.
• Commercially aware with a customer-focused mindset and a commitment to service excellence.
• Relevant facilities management qualification desirable., Health and safety qualification or equivalent experience preferred. Resilient, proactive and solutions-focused, with the ability to manage multiple priorities in a fast-paced environment.
• ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.