Workplace Experience Manager

ISS Facilities Services; West of England; Vor Ort; GBP 40.000 - 60.000; Vollzeit

Zusammenfassung

ISS Facilities Services in Bristol is seeking a Workplace Experience Manager to oversee the delivery of facilities management contracts on site, driving operational excellence and client satisfaction. You will connect client needs with the capabilities of operational teams and supply chain partners, lead frontline teams, ensure compliance, safety, and value creation.

Reporting to an Account Manager, you will manage budgets, deliver improvements, and build long-term partnerships with stakeholders

Qualifikationen

• Experience leading teams in service industries.
• Experience in facilities management or related operating environments.
• Proven track record mentoring and developing operational teams.
• Strong health and safety knowledge and ensuring compliance.
• IOSH certification is desirable.
• Experience managing client-focused site operations.

Aufgaben

• Take overall responsibility for site management and performance.
• Ensure all KPIs and SLAs are achieved or exceeded.
• Act as primary client contact and build relationships with stakeholders.
• Lead delivery of facilities services across site operations.
• Champion health and safety standards and safe operations.
• Manage site budgets and identify cost efficiencies while maintaining service quality.
• Develop and support frontline teams, ensuring engagement and performance.
• Identify opportunities to enhance service delivery and expand service lines.

Kenntnisse

People leadership

Stakeholder management

Health & Safety

Facilities management

Budget management

Jobbeschreibung

We are seeking a Workplace Experience Manager to oversee and drive the successful delivery of facilities management contracts across their site.

The successful candidate will be responsible for managing site service delivery, ensuring operational excellence, client satisfaction, and sustainable commercial growth while creating a positive and collaborative working environment.

Job Description

We are looking for a people-focused leader who can connect client needs with the capabilities of operational teams and supply chain partners.

Reporting to an Account Manager, you will be responsible for delivering outstanding service, driving continuous improvement, and ensuring long-term value for clients, colleagues, suppliers, and other stakeholders.

Key Responsibilities

Take overall responsibility for the management and performance of the assigned site.

Ensure all contract deliverables, KPIs, and SLAs are consistently achieved or exceeded.

Act as the primary point of contact for client accounts, building strong and collaborative stakeholder relationships.

Lead the delivery of facilities services across site operations, ensuring contractual and legal compliance.

Champion health and safety standards, ensuring teams and subcontractors operate within safe systems of work.

Manage site budgets and costs, identifying efficiencies and opportunities to improve profitability while maintaining service quality.

Lead, develop, and support operational frontline teams, ensuring compliance, engagement, wellbeing, and performance standards.

Identify opportunities to enhance service delivery and expand service lines, working with internal stakeholders to deliver added-value solutions.

Professional and Personal Competencies/Qualifications

Proven experience within the service industry.

Previous experience within facilities management or a related operational environment, with a technical background.

Demonstrable success leading diverse teams, including direct line management of operational and supervisory employees.

Experience developing and mentoring operational teams, including succession planning and capability building.

Strong understanding of Health & Safety requirements, with the confidence to advise clients and ensure compliance across operations.

IOSH certification is desirable but not essential and can be obtained whilst in post.

Experience managing client and customer-focused site operations.

Strong stakeholder management skills with the ability to build long‑term client partnerships.

Experience monitoring, analysing, and reporting on SLA and KPI performance.

Knowledge of financial management, including budget control, cost optimisation, and financial reporting.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Workplace Experience Manager

Company: ISS Facilities Services

Hours: Full-time

Location: Bristol, BS16 1EJ

Working pattern: On‑site

Job type: Permanent

Posting date: 13 Oct 2026

Closing date: 12 Nov 2026