Regional Technical Services Manager

Altro; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading technical services provider is seeking a Regional Technical Services Manager for the Greater London area. This full-time role involves visiting customer sites to provide technical support, conducting training sessions, and assisting with installations. Ideal candidates should have solid experience with flooring products, great communication skills, and a proactive approach. Benefits include family-friendly policies, extensive holiday, and opportunities for learning and development. Apply now to join this dynamic team.

Benefits

Enhanced family-friendly benefits

25 days holiday plus bank holidays

Employee Benefits Hub

Comprehensive training and development

Defined contribution pension scheme

Life assurance coverage

Occupational health services

24-hour Employee Assistance Programme

Paid volunteering day

Social events and recognition awards

Free eye tests

Free car parking

Hybrid working flexibility

Potential car allowance

Private medical scheme

Qualifications

• Solid experience installing flooring and walling products.
• Great communication and presentation skills.
• Organized, proactive, and willing to travel.

Responsibilities

• Visit customer sites to offer technical support.
• Run training sessions for contractors on-site.
• Support major installations and resolve issues.
• Demonstrate products at events.
• Work with sales and product teams to provide feedback.

Skills

Installation of flooring and walling products

Communication skills

Presentation skills

Organizational skills

Proactive attitude

Ability to work independently

Curiosity and creativity

Experience with Whiterock or similar products

Job description

Due to two of our long standing members of staff retiring next year, were looking for someone to join our Technical Services team at Altro as a Regional Technical Services Managers, covering the London area.

If youre hands-on, love solving problems, and enjoy working with people, this could be a great fit.

The role is full time and will involve supporting our customers with technical advice, training, and site visits. Youll be the face of Altro out in the fieldmaking sure our products are installed properly, helping contractors get the best results, and feeding back ideas to our product development teams.

About the Role

• Visiting customer sites to offer technical support and advice
• Running training sessions for contractors (on-site and sometimes classroom-based)
• Supporting big installations and helping resolve any issues
• Demonstrating our products at events and customer meetings
• Working closely with our sales and product teams to share feedback and ideas
• Occasionally supporting our European team and joining calls with colleagues in the US and APAC

Requirements

• Someone with solid experience installing flooring and walling products
• Great communication and presentation skills
• Organised, proactive, and happy to travel around the region
• A team player whos also confident working independently
• Someone whos curious, creative, and always looking for ways to improve
• If youve worked with Whiterock or similar products, thats a bonusbut not essential.

Benefits

Enhanced family friendly benefits

Including Maternity, Paternity and Shared Parental Leave.

Holidays

We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Dont worry if you need a little extra... you can buy some more!

Employee Benefits Hub

Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners.

Learning and Development

We have a comprehensive programme of in‑house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group.

Pension

A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company, however if you wish to contribute a higher level, this will be matched by the company up to 6%, in line with your length of service and the benefit being provided.

Life Assurance

Hopefully never needed, but from day one you will be covered by our life assurance scheme which will pay up to four times your annual salary.

Occupational Health

We offer occupational Sick Pay and even have an onsite Occupational Health Service available to help get you back on track.

Employee Assistance Programme

A 24-hour helpline to support you through any of lifes issues or problems. EAP service is entirely confidential, reliable and as a professional EAP provider, Heath Assured have teams of qualified experts to answer your calls any day, any time. They can support you on the telephone, online or in person; whichever is most suitable and appropriate. Some services are also available for anyone in your household.

Volunteering

In support of our Foundation vision, our wish is for every employee, globally, to give one day per year (the day is paid for by the company), to volunteer for a healthcare related charity / organisation. Just one day, can make a big difference!

Social Events

There are a variety of social events across the group, including the company Christmas party.

Retirement Planning

It might be a long way off, but we know its not always easy to stop working so we provide advice and support to ease the transition to retirement.

Eye Care

Free eye tests are available for all employees.

Long Service

We offer long service awards to all our employees.

Parking

Dont worry about getting parked...we have free car parking at all our sites.

Additional benefits (depending on your role)

Hybrid Working

Providing flexibility around both home and office working.

Car Allowance

Certain positions with us entitle you to car allowance.

Private Medical Scheme

The type of cover available to you will be dependent on your job.

If this sounds like your kind of role, wed love to hear from you.

Apply now and help us continue to deliver the best technical support in the industry.