Regional Technical Manager

Octagon Group; Gloucester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technical solutions provider is seeking a Regional Technical Manager for Southwest England. You will support commercial kitchens by leading a network of service partners and ensuring high-quality service. Requirements include strong technical skills, Gas Safe Certification, and 3+ years of experience in a technical role. If you are eager to make an impact and can motivate others, apply for this position today.

Qualifications

• Able to read wiring diagrams and understand gas systems.
• Hands-on experience fixing or maintaining equipment.
• At least 3 years of experience as a technician or supervisor.

Responsibilities

• Support and guide service partners.
• Check service partner performance.
• Train service partners and technicians.
• Visit customers to resolve technical issues.
• Troubleshoot and fix escalated issues.

Skills

Strong technical skills

Gas Safe Certification (Comcat 5)

Good Microsoft Office skills

Strong communication skills

Education

Technical training or apprenticeship

Job description

Overview

We re looking for a Regional Technical Manager to support high-quality commercial kitchen equipment used by professional kitchens, helping them deliver great food efficiently and reliably.

You ll lead the service partner network across Southwest England in a hands-on role, combining strong technical knowledge with people skills to make sure customers receive the best possible service.

Responsibilities

• Support and guide service partners in your area, helping them deliver excellent service.
• Check how service partners are performing and help improve where needed.
• Train service partners and, if needed, other technicians.
• Visit customers to help solve technical issues and support installations or events.
• Troubleshoot problems and work with the team to fix escalated issues.
• Review service metrics and customer feedback to spot opportunities for improvement.
• Help with spare parts support and technical projects.
• Travel in your territory up to 50% of the time and be available for support when needed.

Requirements

• Strong technical skills able to read wiring diagrams, understand gas systems, and use basic diagnostic tools.
• Gas Safe Certification (Comcat 5)
• Hands-on experience fixing or maintaining equipment (food equipment, HVAC, automotive, or similar industries).
• Technical training or apprenticeship is a plus.
• At least 3 years experience as a technician, lead hand, or supervisor.
• Comfortable training others.
• Good Microsoft Office skills (Excel, Word, PowerPoint).
• Strong communication skills and a customer-first attitude.
• Full UK driving license and passport for occasional international travel!

Who You Are

• A natural leader who leads by example and can motivate others.
• Practical, solutions-focused, and ready to get stuck in.
• Organised, reliable, and able to work on your own or in a team.
• Positive, enthusiastic, and keen to learn and grow.

If you re an ambitious, target-driven professional eager to make an impact, please apply for this Regional Technical Manager